Audrey Pena Email and Phone Number

*Responsible for the overall direction, growth and day-to-day operations of this multi-faceted business.*Organize, prioritize and delegate tasks effectively to ensure that all administrative work is managed competently, and in accordance with the company’s changing priorities and deadlines.*Required to manage the company’s financial records in QuickBooks for several entities while keeping each business entity records and assets separately. *Work with the company CPA to help furnish accurate annual tax reporting. *Record financial transactions, manage bank statements, reconciliations and transfers. *Issue reimbursements to employees and paychecks to independent contractors.*Highly skilled in performing Accounts Payable, Accounts Receivable, billing and financial reconciliations.*Establish and balance a variety of accounts by means of manual and automated systems.*Prepare annual budget reports and conduct quarterly financial meetings with company executives. *Ensure the business is in complete compliance with state laws and regulations pertaining to the industry in 20+ states.*In charge of applying for Certificates of Authority, Solicitation Registrations (renewals), Fictitious Business Names, filing Statements of Information and financial reports, Business Licenses (renewals), as well as staying up-to-date with charitable registrations. *Verify all clients (150+) are following state laws and regulations.*Provide employees with continual support to maximize productivity.

*Responsible for all operations regarding the Commercial / Business Prepaid Expense Card program.*Responsible for the completion of the card conversion process from one processor i2c to another processor FIS Sunrise for the Commercial / Business Prepaid Card program and for the card conversion process from one issuing bank - MetaBank to another issuing bank – Bancorp.*Maintained an exceptional relationship with the Business Prepaid Expense Card program customers and strategic partners, FIS and Bancorp.*Served as an account advocate and liaison to effectively communicate customer needs.*Promptly responded to inquiries from staff and clients.*Gained experience in the payments industry and prepaid cards.

*Handle all Internet and phone sales orders. *Responsible for communication with distributor partners such as W.W. Grainger, Fastenal, Ace Hardware and True Value.*Received and processed orders from various companies. *In charge of the logistics of shipping and receiving the orders and items both locally and internationally. *Developed knowledge in spill containment and cleanup. *Performed administrative tasks such as data entry, answering phones, working with Microsoft Office, QuickBooks, SPS Commerce, Transplace, Lean Logistics, and UPS Online. Attended and helped with conventions (shows) to promote the company's products.

*Telemarketer who communicated with customers and potential customers in need of financial assistance regarding their business. *Administrative assistant in charge of organizing company records, maintaining databases, checking customer’s credit information.*Secretarial work such as answering phones and working with Microsoft Office/Excel.