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Aurora Zenith is listed as Senior Program Manager at Chime, a with 659 employees, based in Glendale, California, United States. AeroLeads shows a matched LinkedIn profile for Aurora Zenith.
Aurora Zenith previously worked as Manager, Lyft Business Customer Support at Lyft and Product Manager, Lyft Assisted at Lyft.
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Seasoned Program Manager with over 7 years of experience leading programs within Product and Operations organizations in rapidly changing, high-growth startup environments. I have a deep passion for people, community and creativity and am energized by working on teams that prioritize those things to enable powerful user experiences and strong business results.Outside of work I enjoy spending time with friends and family, playing Dungeons and Dragons, and both listening to and making music.
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- Partner with Chime product owners to improve core Cards product offerings, including Chime's new Virtual Card and in-app Cards experience- Owner of sNPS for Chime cards, driving a 27% increase in sNPS over the course of my first 6 months at Chime through operational improvement programs.
San Francisco Bay Area
- Launched Live Chat pilot to our top healthcare partners securing their partnership with us and over $1M in revenue. Lead migration from Zendesk Guides to native Lyft infrastructure and launch of in-product self-serve support experience, resulting in a 40% self-serve rate for customer issues.- Built a team of in-house Customer Support Specialists and Associates to respond to both internal and external escalations from Lyft Business partners at scale. Worked with other customer facing teams to develop a unified Support Operations model for Lyft Business.
Rotational Product Manager for Lyft Assisted and Concierge. Collaborated with Designers, Engineering Managers and Executive Leadership to launch new features and expand Lyft Assisted to new regions.
- B2B Live Chat: Pilot and launch in-product Live Chat for B2B support requests and sales inquiries. Launch with in-house team and then build for scale. Partnered with healthcare clients to develop HIPAA compliant and priority Safety first support processes. This project drove a 28% higher activation rate for accounts and secured contracts worth $1.8M over six months.- Fraud Reduction: Lead cross functional tiger team to operationalize a new fraud model for high velocity payment failures, resulting in the collection of over $1.2M in outstanding balances. Work with Product teams to automate new ops model for long term scale.- Operational Readiness: Drive multiple readiness projects from assessment to launch. Provide voice of customer insights and plans to address impact of launches on existing operations, including: content strategy & creation, tooling & training.
Burbank, California, United States
Producer and co-founder at fledgling indie podcast network, Dragon Wagon Radio
Greater Los Angeles Area
Oakland, California, United States
Director of Operations and co-founder
Other employees you can reach at chimecard.com. View company contacts for 659 employees →
Dominick Salyer
Colleague at ChimeDenver, Colorado, United States
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Allison Iakovlev
Colleague at ChimeSanta Barbara, California, United States
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Lexus Shepard
Colleague at ChimeAtlanta Metropolitan Area, United States
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Jim Ivey
Colleague at ChimeBend, Oregon, United States
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Sharat Narayan
Colleague at ChimeSunnyvale, California, United States
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Bhekimpilo Sithole
Colleague at ChimeDallas, Texas, United States
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Callahan Thomas
Colleague at ChimeCullman, Alabama, United States
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Ted Boehm
Colleague at ChimeLake St Louis, Missouri, United States
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Ruben Martinez
Colleague at ChimeUnited States
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Paula Vidaurreta
Colleague at ChimeBenito Juárez, Mexico City, Mexico
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Quick answers generated from the profile data available on this page.
Aurora Zenith works for Chime.
Aurora Zenith is listed as Senior Program Manager at Chime.
Aurora Zenith is based in Glendale, California, United States while working with Chime.
Aurora Zenith has worked for Chime, Lyft, Dragon Wagon Radio, Sup Dup Inc, and Ivy Hill Entertainment.
Aurora Zenith's colleagues at Chime include Dominick Salyer, Allison Iakovlev, Lexus Shepard, Jim Ivey, and Sharat Narayan.
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