Austen Nelson Email & Phone Number

San Diego, Ca, Us

San Diego County, California, United States

I am the program manager for all training and development projects and events throughout the year totaling 27 sessions, (3-5 days each) and acted as the main point of contact for team inbox, as well as the external & internal team schedule. It's my responsibility to communicate and coordinate cross-functionally with our internal and external teams to plan and manage all operational logistics for our Virtual/In-Person Academies and webinar series.I implemented an updated registration… Show more I am the program manager for all training and development projects and events throughout the year totaling 27 sessions, (3-5 days each) and acted as the main point of contact for team inbox, as well as the external & internal team schedule. It's my responsibility to communicate and coordinate cross-functionally with our internal and external teams to plan and manage all operational logistics for our Virtual/In-Person Academies and webinar series.I implemented an updated registration process for session attendees effectively improving the process from an outdated manual model to an easy to navigate online experience using CVENT, Zoom & Salesforce. I've also created a strong partnership with cross-functional teams to ensure that processes are built and followed effectively. Finally, I work directly with our internal International Development team and our external International Vistage Licensees to provide further growth and development to our executive coaches in multiple different countries. Show less

San Diego Metropolitan Area

Carlsbad, California, United States

Helping to develop kids who win at life!

Santa Barbara, California, United States

- Created and maintained standard operating procedures for facilitators, contractors, and internal employees to develop meaningful training, networking events, and streamlined day-to-day operations.- Tracked, reported, and analyzed group surveys, course evaluations, and program feedback to identify trends, synthesize data and report on where we had opportunities to evolve the programs.- Supported company marketing efforts by maintaining website and updates and providing… Show more - Created and maintained standard operating procedures for facilitators, contractors, and internal employees to develop meaningful training, networking events, and streamlined day-to-day operations.- Tracked, reported, and analyzed group surveys, course evaluations, and program feedback to identify trends, synthesize data and report on where we had opportunities to evolve the programs.- Supported company marketing efforts by maintaining website and updates and providing editing/proofreading support of newsletters, press releases, collateral, and eLearning suite. - Managed all logistical support of organizational programs through vendor relations, facilitator contracts and curriculum, and scheduling by creating an organized workflow to increase communication, task management, and execution. Show less

Santa Barbara County, California, United States

Independently managed client administration duties: collections reporting, insurance correspondence tracking, appealing underpayments, and performing account adjustments when necessary. Oversaw insurance collection of 3 surgery centers in CA, totaling a yearly revenue of 10 million dollars. Maintained a monthly collection goal of $450,000 by taking action on 30 accounts from each center daily.

Santa Barbara, California, United States

Santa Barbara, California Area

- Effectively managed and supported all campus events including event design, setup, teardowns, and campus scheduling, event budgets.- Leading a team of 25 to 30 students - accurately tracked staff hours, timecards, and time-off requests. Responsible for assigning daily tasks and overseeing staff workflow.- Directed biweekly staff meetings to focus staff on vision, team goals, and operations updates by identifying a purpose, communicating goals, and delegating deliverables… Show more - Effectively managed and supported all campus events including event design, setup, teardowns, and campus scheduling, event budgets.- Leading a team of 25 to 30 students - accurately tracked staff hours, timecards, and time-off requests. Responsible for assigning daily tasks and overseeing staff workflow.- Directed biweekly staff meetings to focus staff on vision, team goals, and operations updates by identifying a purpose, communicating goals, and delegating deliverables appropriately. - Managed recruiting processes to hire a staff of 15 students. Sourced, screened, and interviewed all candidates.- Served as a client liaison across campus by communicating objectives across multiple departments.- Led three COVID-19 Task Forces focused on educating staff and students on the policy, providing effective testing, and managing quarantine protocol to welcome people back to campus safely. Show less

Santa Barbara, California

Santa Barbara, California

I help our Event Services Director in the setup, occasional design layout, and take down of any on campus events. We work closely with other departments on campus to help schedule, plan, and setup their events.

Santa Barbara, California

Santa Barbara, California Area

Creating a professional and welcoming environment for summer guests of Westmont College by solving conflicts, doing event set up, basic housekeeping actions, answering phones, and working with colleagues on how to better serve our guests.

Santa Barbara, California Area

Assisting in the professional care of Westmont’s Student Athletes by providing ice/heat services, basic first aid attention, stretches, and any injury rehabilitation. CPR Certified.

Santa Barbara County, California, United States

April 2019 - June 2022.Trained new employees, managed closing weekend shifts.

Master Of Arts - Ma, Organizational Leadership

Thesis: The Impact of Organizational Neglect on Employee Health & Wellness. While an organization is not obligated to interact.

Bachelor Of Science - Bs, Kinesiology; Movement And Exercise Science

High School

Bachelor Of Science - Bs, Kinesiology And Exercise Science