Austin Crow Email and Phone Number

• Maintain 300 existing accounts and 100 potential new accounts, acted as the liaison between the customer and Dell, became the companies trusted advisor.• Worked with up to 15 different internal and external Dell employees to create a successful, united Dell front to the customer.

• Effectively train and develop sales representatives to achieve optimal per-sale performance as well as ensure delivery of efficient, quality service vital to leveraging company brand, sustaining customer loyalty through high satisfaction levels and driving growth through repeat and referral business; facilitate staff meetings and evaluations• Was the lead on a pilot program developed to bring the existing LOR role to the chat team. Worked with teams overseas on process improvement and trainings.

Assisted small businesses with the purchase of computers, storage and networking equipment.