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Uniquely qualified Solutions Engineer, confident in interacting with customers to convey highly technical concepts. Combining my teaching background with technology, I am uniquely skilled in communicating with customers regardless of their technical skillset. I learn new technology to create solutions to solve real life business problems.
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Senior Support EngineerLiongardSpring, Tx, Us
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Commercial Sales EngineerZscaler Sep 2022 - Aug 2023Houston, Texas, United States•Serve as trusted advisor to channel partners & potential customers evaluating Zscaler's security offerings•Support opportunities throughout the sales cycle, uncovering strategic gaps for customers•Present technical demos for the full suite of Zscaler technologies•Leading qualified, focused Proof of Value (PoV) projects -
Solutions EngineerTalkdesk Feb 2022 - Aug 2022Remote•Support Account Executives via discovery of customer pains & needs•Deliver presentations to customers, highlighting Talkdesk’s capabilities•Respond to functional & technical RFI/RFP requirements, mapping them to software solution -
System EngineerAgility Communications Group Dec 2017 - Jan 2022Harris County, Texas, United StatesTraining & Presentations Resource; Systems Engineer Tier 2•Customer presentations on new software releases and product updates•Enabling sales team with feature updates and product enhancements •Customer interface for design, troubleshooting, and support scenarios -
Support Engineer & Content CreatorAgility Communications Group Dec 2017 - Feb 2021Dallas/Fort Worth Area
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Telecommunications EngineerDatavox Nov 2016 - Dec 2017Plans network and VOIP installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagramPerforms adds, move, changes to new and existing equipment; provide proper documentation of the process throughoutInstallation and program from start to finish; including voicemail systemRunning daily service and maintenance for existing customer baseInterface and train customers when needed; Maintains customer rapport by listening to and resolving concerns; answering questionsProvides programming, support and maintenance of voice mail systemsEstablishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, and phone systems; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools -
Telephony Systems EngineerVdi Communications, Inc. Aug 2014 - May 2016Houston, TexasMaintenance of enterprise phone systems, including installation, configuration, and troubleshooting for local and remote customers. Responsible for telephony and network device deployment on multiple large-scale projects, including end-user on-site support. Managed customer needs through ticketing request system. -
Telephony EngineerTechnology Installation Services, Llc Jan 2011 - Sep 2012Fairview, TexasTechnology Installation Services, responsible for the maintenance of voice telecommunications system infrastructure and associated peripherals. Familiar with administration of a wide range of systems including Avaya Call Manager 3 and Call Manager 6, Nortel CS1000, VoIP, and IP Telephony, IP Office and all associated releases.
Austin Crow Skills
Austin Crow Education Details
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Education
Frequently Asked Questions about Austin Crow
What company does Austin Crow work for?
Austin Crow works for Liongard
What is Austin Crow's role at the current company?
Austin Crow's current role is Senior Support Engineer.
What is Austin Crow's email address?
Austin Crow's email address is au****@****inc.com
What is Austin Crow's direct phone number?
Austin Crow's direct phone number is +121441*****
What schools did Austin Crow attend?
Austin Crow attended Abilene Christian University, Abilene Christian University.
What are some of Austin Crow's interests?
Austin Crow has interest in Science And Technology, Children, Education.
What skills is Austin Crow known for?
Austin Crow has skills like Troubleshooting, Telephony, Telecommunications, Networking, Voip, Voice Over Ip, Vendor Management, Avaya Technologies, System Deployment, Infrastructure, Software Installation, Data Center.
Who are Austin Crow's colleagues?
Austin Crow's colleagues are Rich Browning, Christopher Groff, Nicole Neugebauer, Abriyanna Turner, Ceciley Brinn, Debbie Hays, Victor Gilchrist.
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Austin Crow
Multiple Unique Skills To Include Working On Computer Software And Hardware, Operating A Nuclear Power Plant, And Recruiting For A Big Corporation. Now Currently A Parts Manager.Post Falls, Id -
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