Austin Davis Email and Phone Number

With over a decade of experience at Cummins Inc., my core competencies lie in leading strategic initiatives for customer relationship management (CRM) systems and program management. With the mission at Cummins to present a unified vision to customers and facilitate a streamlined experience for employees, I spearhead first through the globalization of our Siebel CRM application, followed by a modernization effort with our Salesforce CRM. My dedication is rooted in aligning with our company's culture while introducing diverse perspectives to enhance our team's performance.With 15 years of experience managing technical products and applications, primarily in SAFe Agile development team environments, my background comes with deep expertise in CRM configuration and automation in both Customer Service and Warranty Adjudication. I've led several multi-million-dollar C-Level sponsored initiatives that significantly reduced customer handle time and agent interaction rates. Key accomplishments include the Global Commonization strategy and implementation of Customer CARE CRM in 70 individual customer support centers in a single go-live event; the increase of auto-adjudicated warranty claim percentage rate from 65% to 95% for $1B in annual payments with 0% compliance variation.