Austin Mancebo Email & Phone Number

London, England, United Kingdom

• Primary point of contact for customers and freelancers, responding to inquiries, issues, and feedback through various communication channels (email, live chat, phone).• Assisting new customers and freelancers during their onboarding process, guiding them through the platform's features and capabilities.• Tracking and analyzing customer happiness metrics, such as CSAT (Customer Satisfaction) scores and NPS (Net Promoter Score), providing regular reports to management.• Collecting customer feedback and insights, documenting and sharing them with the relevant teams to contribute to product enhancements and improvements.

Oakland, California, United States

• Supervised the line service team, providing guidance, training, and performance feedback to ensure a well-coordinated and efficientworkforce. • Oversaw all aspects of aircraft handling, including towing, marshaling, and parking, adhering to safety guidelines and industry best practices.• Maintained accurate records of fuel transactions and inventory management.• Prepared to handle emergency situations, providing leadership and direction to the line service team during critical incidents.