Austin Moore Email & Phone Number

Greater Atlanta Area

• Manage and develop all aspects of wine sales and service in 25 accounts for the largest wholesale wine and spirit distributor in Georgia.
• Plan and perform sales presentations of display features and program execution depending on the needs of individual account.
• Assess inventory needs on a day to day basis for each account during variable market demands to minimize out of stock items.
• Execute distribution on new item placements in accounts.
• Coordinate delivery logistics with drivers to seamlessly move product from backroom of account to the sales floor.
• Maintain relationships with all store management as well as pricing coordinators and backdoorreceivers to ensure open communication and flawless execution on display programs and deliveries.

Greater Atlanta Area

• Tested industry mandated and customer requested new features within a release cycle to ensure compatibility with customer systems and to minimize defects and inconsistencies in product.
• Created test and production environments, tracked and escalated data and systems issues according to procedures, and tested all new development and problem fixes.
• Project Manage efforts within the Quality Assurance Testing Group to ensure process parity and minimize regulatory impacts to BellSouth.
• Software Vendor Process Project Manager for Outside Vendors (i.e. AT&T, MCI, Sprint, Birch) assigned to develop and manage the vendor certification process allowing customers to be recognized as preferred BellSouth.
• In accordance with Business Requirements, Analyze and Evaluate Web-based Customer Ordering Systems and EDI/XML-based Customer Ordering Systems and follow standard business practices and procedures in analyzing ordering.
• Selected to establish and monitor MSOC program in state of Florida.

Greater Atlanta Area

• Supervised 18 non-management Network Technicians in a Wholesale Maintenance call center focused on maintaining and restoring local service to the CLEC community.
• Responsible to customers and vendors as first tier managerial support fielding concerns, coordinating meets, and handling internal and external escalations.
• Coached and managed employee performance, developed training strategies and weekly reports used to monitor and flag performance outliers, and ensured all personnel handled in accordance to center guidelines.
• Selected to serve as single management point of contact for all designed maintenance customers in the BellSouth nine state region.
• Served as the Continued Education Coordinator for 100+ Electronic Technicians.
• Selected to chair center's United Way campaign.

Bachelor Of Arts (B.A.), Advertising

Activities and Societies: Pi Kappa Phi Fraternity memberDean's List- 3 years. Major GPA 3.7/4.0

Education record