Austin Moore Email & Phone Number

Greater Atlanta Area

Manage and develop all aspects of wine sales and service in 25 accounts for the largest wholesale wine and spirit distributor in Georgia.• Plan and perform sales presentations of display features and program execution depending on the needs of individual account.• Assess inventory needs on a day to day basis for each account during variable market demands to minimize out of stock items.• Execute distribution on new item placements in accounts.• Coordinate delivery logistics with drivers to seamlessly move product from backroom of account to the sales floor.• Maintain relationships with all store management as well as pricing coordinators and backdoorreceivers to ensure open communication and flawless execution on display programs and deliveries.• Diagram cold box schematics to reflect market buying trends to maximize profit for account.• Led division in sales 3 straight years for ethnic accounts.• 2012 - Opened 2 new accounts with total territory sales in excess of $1.3m. Increased revenue154% over division average.• 2011 - Opened 5 new accounts with total territory sales in excess of $1.2m. Increased revenue267% over division average.• 2010 - Opened 3 new accounts with total territory sales in excess of $1.1m. Increased revenue400% over division in a declining revenue environment.• 2009 - Increased revenue 352% over division average.• April - December 2008. Received a promotion to a high profile territory due to performance. The territory was well established with previous sales representative having worked for 4 years. Increased sales by 8% from previous year and 266% over division average.• February - April 2008. Increased sales by 16.2% from previous year. Promoted after 6 weeks.

Greater Atlanta Area

•Tested industry mandated and customer requested new features within a release cycle to ensure compatibility with customer systems and to minimize defects and inconsistencies in product.•Created test and production environments, tracked and escalated data and systems issues according to procedures, and tested all new development and problem fixes.• Project Manage efforts within the Quality Assurance Testing Group to ensure process parity and minimize regulatory impacts to BellSouth. • Software Vendor Process Project Manager for Outside Vendors (i.e. AT&T, MCI, Sprint, Birch) assigned to develop and manage the vendor certification process allowing customers to be recognized as preferred BellSouth vendors and display the BellSouth Logo. • In accordance with Business Requirements, Analyze and Evaluate Web-based Customer Ordering Systems and EDI/XML-based Customer Ordering Systems and follow standard business practices and procedures in analyzing ordering options and data flow to determine the appropriate system response.•Selected to establish and monitor MSOC program in state of Florida.

Greater Atlanta Area

• Supervised 18 non-management Network Technicians in a Wholesale Maintenance call center focused on maintaining and restoring local service to the CLEC community.•Responsible to customers and vendors as first tier managerial support fielding concerns, coordinating meets, and handling internal and external escalations.•Coached and managed employee performance, developed training strategies and weekly reports used to monitor and flag performance outliers, and ensured all personnel handled in accordance to center guidelines.•Selected to serve as single management point of contact for all designed maintenance customers in the BellSouth nine state region.•Served as the Continued Education Coordinator for 100+ Electronic Technicians.•Selected to chair center's United Way campaign.•Recognized four times with center award for exemplary customer service.

Bachelor Of Arts (B.A.), Advertising

Activities and Societies: Pi Kappa Phi Fraternity memberDean's List- 3 years. Major GPA 3.7/4.0

Education record