Austin Ostroff Email & Phone Number

Pardes Hana - Karkur, Haifa District, Israel

Overseeing infrastructure operations at WadiDigital, reporting directly to the CEO and managing assignments related to the SEO, PPC, and Cybersecurity departments.

Fort Walton Beach, Florida, United States

Volunteering acquired Infrastructure Design, CyberSecurity, and IT Support knowledge to provide optimal guidance on technology implementations for this non-profit organization.• Management of Cloud Infrastructure, CyberSecurity, and general management of IT needs.• Teaching people with disabilities various IT skills.

Remote

Throughout my internship, I played a vital role in enhancing the digital security landscape for the organizations client base. I actively engaged in identifying and addressing vulnerabilities, resulting in a significant reduction in security incidents. Additionally, my contributions to the successful migrations of clients to cloud infrastructures underscored my commitment to optimizing their system performance and bolstering their organization's overall cybersecurity… Show more Throughout my internship, I played a vital role in enhancing the digital security landscape for the organizations client base. I actively engaged in identifying and addressing vulnerabilities, resulting in a significant reduction in security incidents. Additionally, my contributions to the successful migrations of clients to cloud infrastructures underscored my commitment to optimizing their system performance and bolstering their organization's overall cybersecurity posture.::Responsibilities::+ Assisted in developing and refining cloud and cybersecurity policies and migrations.+ Conducted vulnerability assessments and aided in remediation.+ Contributed to resolving non-project technical requests and incident management.______________________________________________________________::Achievements::+ Completed 3 industry-recognized certifications, staying current with the latest trends and technologies in cloud security.+ Authored detailed documentation, including security guidelines, contributing to a 20% increase in client efficiency and adherence to best practices.+ Our group of interns successfully collaborated with IT and dev teams to integrate security measures into the CI/CD pipeline, reducing deployment vulnerabilities by more than 25%._______________________________________________________________::Skills::+ Proficient in AWS, Azure, or Google Cloud security.+ Hands-on experience with security assessment tools.+ Familiarity with NIST, ISO 27001, and CIS standards.+ Scripting proficiency in Python, PowerShell for automation. Show less

Nashville, Tennessee, United States

I joined Ascension Technologies in 2017 with my journey beginning as a Desktop Support Associate, and within six months, I secured a full-time role as a Desktop Support Technician, demonstrating a commitment to excellence and technical prowess; eventually earning another promotion to Senior level. Over the course of my tenure, I contributed as an integral member of the IT support/engineering team for one of the largest hospital systems in Tennessee, actively participating in the support network… Show more I joined Ascension Technologies in 2017 with my journey beginning as a Desktop Support Associate, and within six months, I secured a full-time role as a Desktop Support Technician, demonstrating a commitment to excellence and technical prowess; eventually earning another promotion to Senior level. Over the course of my tenure, I contributed as an integral member of the IT support/engineering team for one of the largest hospital systems in Tennessee, actively participating in the support network tied to nearly 30 hospitals nationwide.Desktop Support Associate ('17-'18):▪️Tasked with support of hardware, software, network, security, & telecom issues ticketed within Service-Now.▪️Managed a diverse range of devices, including those running Windows 7/10, Mac OS X, Linux, Apple iOS, & Android Systems.▪️Successfully transitioned from a contractor to a full-time role, reflecting dedication and proficiency.Desktop Support Technician ('18-'21):▪️Assumed sole coverage responsibility for over 100 sites not directly connected to major hospitals, corporate headquarters, and remote end-users.▪️Led imaging and deployment efforts in remote environments, establishing expertise as a MacOS SME.▪️Actively contributed to Data Center management, optimizing operations for enhanced efficiency.★ Maintained a 95% SLA adherence ensuring timely resolution of IT issues for the 100+ locations covered around middle Tennessee.Sr. IT Support Specialist ('21-'23):▪️Earned a second promotion to the role of Senior IT Support Specialist, showcasing consistent performance and leadership capabilities.▪️Spearheaded automation script development, significantly streamlining processes and elevating team efficiency.▪️Led training and on-boarding for new team members.★ Played a key role in the PC refresh project, actively contributing to the successful upgrade of more than 25,000 devices and consistently achieving the team's highest monthly average by successfully refreshing over 60 PCs/month. Show less

Niceville, Florida, United States

As a dedicated Technical Support Agent, I played a pivotal role in providing Tier 1 and Tier 2 technical and database support for a cutting-edge SaaS CRM product tailored for the auto sales industry.::Responsibilities::+ Offered prompt and effective technical assistance to end-users, addressing inquiries ranging from basic functionalities to intricate technical issues. + Documented and tracked user issues, contributing to the development of an extensive knowledge base for common… Show more As a dedicated Technical Support Agent, I played a pivotal role in providing Tier 1 and Tier 2 technical and database support for a cutting-edge SaaS CRM product tailored for the auto sales industry.::Responsibilities::+ Offered prompt and effective technical assistance to end-users, addressing inquiries ranging from basic functionalities to intricate technical issues. + Documented and tracked user issues, contributing to the development of an extensive knowledge base for common problem resolution.+ Executed requested database queries using SQL Server Management Studio on behalf of clients.______________________________________________________________::Achievements::+ Maintained a nearly perfect user satisfaction of 99% while handling over 80 calls, emails, or chats per day.+ During my tenure the support group lowered the average ticket resolution time by 15%.+ Received commendations and awards for the clarity and comprehensiveness of my ticket documentation from leadership, other internal teams, and fellow team members._______________________________________________________________::Skills::+ Gained an advanced proficiency in SQL, HTML, and XML languages for database management purposes.+ Strong communication skills to interact with end-users and provide excellent customer support.+ Patience and empathy when dealing with users facing technical challenges. Show less

Greater St. Louis Area

 Develop understanding and patience needed to effectively support clients Administer and track controlled medications Develop awareness of client’s legal rights and personal needs Reason for Leaving: Career advancement

Delmar Loop, St Louis, Mo

 Built the foundation for my superb customer service attributes. Reason for Leaving: Went back to School.

Greater St. Louis Area

 Develop experience and expertise in lifesaving skills Teach beginners swimming classes to children Provide superior guest services to center members of all ages Reason for Leaving: Left for University

Master Of Science - Ms, Cloudcomputing Architecture

Bachelor Of Science (B.S.), Computer Networks And Cybersecurity

Associate Of Science - As, Network And System Administration/Administrator, 3.7

Computer Certifications, Cisco Networking/It Help Desk

Cisco Networking, Unix/Linux, Comp TIA Security+, and Microsoft Office/Windows7, 8, & 10.

Computer And Information Sciences And Support Services