Austin Pearson Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Possess strong leadership skills. Main responsibilities include coaching, mentoring and managing the customer relationship portion of the service department with a high level of responsibility in the enhancement of the relationship between KPS Global’s dedicated sales representatives, customer support teams and customers. This position manages and directs the personnel (Account Managers) that respond to quote requests, order inquiry or complaints regarding company’s products, services and delivery requirements. This position must work closely with other departments and manufacturing plants to establish and maintain positive customer focused relationships through superior communications and consistent follow-through on problem resolution. - Responsible for managing teams accountable for multi-million-dollar customers- Goal setting and performance planning with teams around core business initiatives as well as personal development goals for growth of employees; monitored and reviewed quarterly for progress- Continued evaluation of departmental and cross departmental processes to ensure efficient and streamlined approach; to remove redundancies and non-value added steps for improvement of the customer experience- Oversee and implement systems integration for merging manufacturing companies- Support manufacturing facilities initiatives as well as internal departments to ensure customer satisfaction is at the forefront of decision making through tracking manufacturing KPIs and maintaining the exposure of the company - Ensure a positive customer service experience through building relationships and constant contact with customers- Led top performing teams based on metrics for on-time delivery and cost of poor quality under 1% of gross sales- Work in conjunction with manufacturing to reduce industry standard lead times- Onboard and train new hires on product, processes and detailed blueprint reading- Responsibility and authority for P&L based decisions

Dallas/Fort Worth Area

-Manage multi-million dollar accounts including HEB & Wal-Mart-Worked on Lean Initiative Project to construct a Content Training Guide for inside sales-Assemble bid packages for submittal to retain major national accounts-Lead Continuous Improvement team to identify, track and eliminate top failure modes of cost of poor quality- Lead in Kaizen event to standardize, improve and train on internal processes- Trained new hires through product knowledge and leadership to assist management- Generate quotes and bids based on customer blueprints and specifications- Manage customer accounts from bid through installation, including follow up after delivery and installation- Ensure a positive customer experience through building relationships and constant contact with customers

Dallas/Fort Worth Area

This role maintains and expands relationships with strategic key accounts and is responsible for achieving sales quota and assigned strategic account objectives. This position represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customer’s needs and expectations are met by the company while gaining insight on how to further enhance our partnerships.- Manage daily sales operations in store, as well as out of store installations- Work directly with clients during entire process from inception to completion - Responsible for estimating project through costs, materials and timeline- Create quotes based on client specifications and prepare sales proposal- Design signs for production based on supplied drawings and blueprints- Supply chain responsibilities - order materials and keep costs of material usage down- Use print software as well as maintenance of industrial printer - Large scale project for AT&T at Dallas Cowboys Stadium. Designed, constructed, and installed large 20 foot acrylic and aluminum signs to hang from steel I beams- Design and production of hanging signs for new opening mall in Tulsa, OK meeting deadline.- Construct and install all opening day and World Series signage for Texas Rangers- Lead production of everyday signage