• Acted as the main point of contact and account manager for 200+ clients from various industries, including financial institutions, government agencies, healthcare, corporations, non-profits, retail, B2B, real estate, construction/trades, energy, hospitality, and more.• Oversaw all aspects of various web-based projects from start to finish. This includes the pre-sales and proposal writing process, project initiation, graphic design, development, content entry, training, launch, project handoff, and continuous ongoing support.• Managed a variety of website builds using SiteViz Premier, Global Reach’s SaaS-based website CMS. Projects ranged in scope, from simple template sites to custom designs with complex development requirements.• Ensured timely completion of all deliverables as identified in project timelines. Kept projects within scope and satisfied all stakeholders by managing expectations and clearly communicating progress updates throughout key stages of the timeline.• Built rapport and fostered mutually beneficial relationships with clients by listening to their problems, thinking of creative and practical solutions, engaging the correct team members for technical work, and delivering the desired results.• Supported clients throughout the entire website lifecycle by providing training and assistance, answering questions about the CMS, advising on potential upgrades, providing quotes for new features, maintaining content in accordance with SEO and WCAG standards, etc.

• Effectively communicated with coworkers to ensure safe, enjoyable conditions for all guests• Reduced variability in switch times among my team to ensure efficient shift rotations, bringing average rotation time down from 30 minutes to 25 minutes• Maintained an energetic attitude with guests to create a fun and entertaining environment

• Acted as a team member of an agile development team  Assisted the scrum master with the daily activities to support the team  Built and maintained a dashboard in Rational Team Composer to visualize the status of team projects, reducing our number of overdue projects from five per month to one  Participated in daily collaborative stand up meetings  Utilized Teradata to complete various T2S documents• Researched, prepared, and presented Artificial Intelligence in the Insurance Industry presentation to members of senior management and associates• Participated in bi-weekly meetings with leaders to learn about Nationwide business units

• Attended to customer needs by providing quality service that improved their experience• Operated cash register, balanced drawer, and completed bank slips as part of each shift• Performed biweekly inventory management to track the most popular products and ensure their availability, improving the number of weekly sales from 350 to 390