Austin Britt Email & Phone Number

San Antonio, Texas, United States

Drive digital product execution across Mobile Apps, Web, API, Messaging, and digital content functions. Manage all aspects of specific digital executions, including product development, pricing, business requirements, technology team engagement and project management. Partner with Sales and Client Relationship teams to ensure successful delivery of digital.

San Antonio, Texas, United States

• Led Product Management of the myAT&T mobile app, driving an innovative customer experience with end-to-end native app development, including design, process, coding, testing, and quality for both iOS & Android..
• Managed multiple cross-functional, global agile delivery teams (including two teams of developers based in Israel)
• Produced meaningful app upgrades that added new functionality and improved KPIs, including over 150K/month Post-Online Call Reduction (POCR) and +11% YOY Customer Satisfaction (CSAT)

San Antonio, Texas Area

• Led automation & Process improvement initiative for AT&T Connected Communities (ACC). Overhauled business processes, automated front line management workflow, organizational metrics, data collection, & reporting. Saved.
• Managed end-to-end new construction FTTP/overbuild FTTN process, including construction, engineering, & backend teams
• Created ACC M&P library, authored & published M&Ps
• Owned ad-hoc reporting & special projects for senior & executive leadership

San Antonio, Texas, United States

• Developed & managed U-verse TV Self-Care on-screen interactions, online care, & help applications. Authored business & technical requirements for new self-help tools. Analyzed competitor offerings & presented findings.
• Devised, designed, & produced on-screen help app for U-verse TV. Reduced care calls by 500K in first year, resulting in over $4.5M savings, with app development cost under $150K
• Built & supervised a multimedia production team that produced help videos & interactive tutorials. Cut production turnaround time by 75% (10 months to 10 weeks) and saved over $400K/year
• Designed & presented AT&T care agent training course

Austin, Texas, United States

• Member of technical team responsible for creating U-verse TV service, which won 7 consecutive J.D. Power Best-in-Class awards. Subject Matter Expert for IPTV features & functionality. Developed overall TV customer care.
• Led Marketing initiative to increase available TV & HD streams
• Generated & managed customer communications for Stream Conflicts, minimizing care calls
• Received multiple US patents, including original patent for using smartphone as TV remote control (US Patent 8,150,387 B2)

Austin, Texas, United States

• Authored business requirements for new broadband tools. Managed vendor relationships for Internet Services, developing solutions & holding vendors accountable. Researched & identified market trends & presented.
• Managed successful rollout of Support+ product, generating 10% incremental revenue growth while caring for customers with complex networking needs
• Received 2 US Patents for tools related to AT&T products

Richardson, Texas, United States

• Developed, designed, standardized, and deployed reporting mechanisms for the 13-state ASI Repair & Return Center (ARRC). Staged DSLAM & ATM switches and equipment prior to installation in the field. Developed automated.
• Redesigned ARRC Inventory Replacement workflow, reducing cycle time by ~25%
• Automated ARRC outage notifications, reducing replacement time by 33%

San Antonio, Texas, United States

Managed external and college recruitment and placement of management and engineering candidates for AT&T, focusing on the prestigious Leadership Development Program and hiring for the Network and Broadband organizations.

Master Of Business Administration (Mba), International Business

Expected Completion 2024

Bba, Business, Electronic Commerce, Magna Cum Laude