Austin C. Email & Phone Number

New York, NY, US

• Handle customer and third-party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products.
• Collaborate and process requests from other Figure internal operational departments.
• Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls.

Reno, Nevada, United States

• Successfully launched medical device & software into 8 international markets resulting in a market share increase of 8% and 12% annually.
• Solved customer complaints to achieve a 96% satisfaction rate with the release of the latest version of the app (survey sent to all existing users).
• Currently leading a cross functional team of 2 sales reps and 5 marketing coordinators to analyze market feedback and talk directly with clients.

Reno, Nevada, United States

• Digital Marketing, Social Media, Web Design, Front End Coding, SEO Optimization, Operations
• Curated annual marketing budget of $75k to increase sales revenue by an average of 19% over 1.5 years.
• Lead a marketing team of 5 to execute weekly campaigns. Utilizing social media channels and email blasts, achieved conversion rates of 3.5% click rate and web store traffic increase of 33%.
• Booked and attended large scale trade shows: CES, Arab Health, Medica.
• Assisted with lead… Show more Digital Marketing, Social Media, Web Design, Front End Coding, SEO Optimization, Operations
• Assisted with lead generation of potential distributors. Show less

Reno, Nevada, United States

The first wearable, wireless, FDA-registered LED light patches for professionals and consumers for use in the clinic, training field, on the road, and at home. CareWear Light Patches provide red light light therapy for effective self-care.

• Managed social media accounts with 75k-100k+ followers. Consistent growth of 5k-10k followers monthly on Instagram.
• Created content for email blasts, video marketing, and live streams.
• Coordinated large scale bodybuilding and sports expositions hosting thousands of competing athletes.

Las Vegas, Nevada Area

• Photoshop product development, Catalog and website design, Online Marketing
• Created and designed website for company
• Oversaw warehouse operations, managed inventory, delivery and packaging.
• Developed 150+ new products and designs to be used on hard goods and novelty items supplied to casinos, gift shops, novelty stores.

Reno, Nevada, United States

• Door to Door Sales, Solar Energy expertise, Telephone follow up
• Refined sales pitch to generate qualified leads and set up appointments.
• Performed phone call or in person follow up with clients providing customer support.

United States

• Brand promotion and sales of electric skateboards and scooters
• Surpassed goal of 20 sales in 3 months
• Social media advertising
• Marketing and custom graphic design for promotional advertisements

Reno, Nevada, United States

Door to Door Sales, Solar Energy expertise, Telephone follow up

Sparks, Nevada

• Worked in retail store to directly sell and assist customers in finding high value jewelry.
• Surpassed monthly sales goals per hour worked 8 months in a row and achieved highest commission bracket.

Las Vegas, Nevada Area

Jewelry Sales, Floor Associate, Cashier, Customer Service

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Marketing and International Business Major

Certified Nursing Assistant, Nursing

Obtained Certified Nursing Assistant License

In Progress, Marketing/Marketing Management, General

B.S. in Business Administration Marketing Major International Business Minor