·       Expertly catered to the diverse needs of club members and guests during daily dining services, ensuring exceptional service and satisfaction.·        Managed large-scale banquets and events with precision, maintaining a high level of professionalism and attention to detail while serving high-volume clientele.·       Demonstrated proficiency in menu knowledge, accurately describing dishes, and accommodating special dietary requests to enhance the dining experience for patrons.·        Collaborated effectively with kitchen and event staff to ensure seamless coordination of food and beverage service, resulting in efficient operations and satisfied customers.·       Upheld standards of cleanliness and organization in dining areas, maintaining a polished and inviting atmosphere conducive to an upscale club environment.

Build relationships and inspire loyalty.Recommend additional and complimentary products.Inform customers of current promotions and events.Set up advertising displays and arrange merchandise to highlight sales and promotional events.Ensure our customers are informed about and enrolled in our Loyalty program.Complete transactions accurately and efficiently.Maintain a professional store environment and communicate inventory issues.Demonstrate the Sally Beauty Culture Values.

•Answered an average of fifty weekly incoming customer calls while anglicizing and entering data.•Scheduled ten to twenty appointments for Customer Relations and Account Executives daily.•Communicated with over hundred customers via phone and email to arrange reports on performance metrics to provide to management.•Compiled and approved an average of eighty-seven sales representative timecard error submissions daily.•Assessed over a hundred leads each morning and tracked customer orders and sales representative progress, leading to a five percent increase in company sales.

•Directed and identified plan deviations, and recommendations of resolution for C-level executives and assisted with administrative tasks to keep over hundred projects running smoothly simultaneously.•Worked with internal resources, seven external vendors, and over hundred customers leading to a sixty percent increase in customer satisfaction.•Increased efficiency by 48% through coordinating with senior-level officers over administrative-related tasks.•Organized an event brining in an annual revenue of over $1 million.•Trained five different administrative assistants on customer service.•Coordinated arrangements and accommodations for corporate events for all executives of the company to go to with a $350,000 budget.

•Produced eight monthly reports using advanced excel spreadsheet functions.•Maintained an inventory system that tracked $2M in assets with 84% accuracy using Excel spreadsheets.•Improved accuracy in data entry by 40% through reviewing applications for completeness and compliance with regulations.•Achieved annual departmental cost-saving average of 43% by completing a cost comparison breakdown and a final cost recap for each project completed.

•Seated and served an average of 50 guests a day, took orders, and removed dinnerware with practiced pacing.•Exceeded sales targets by 9%, leveraging a vast knowledge of dinner options coupled with a personable approach.•Built rapport with guests, offered tastings, and delivered drinks quickly, selling 28% more than other servers.•Compiled nightly sales numbers and profits and accurately completed accounting tasks, leading to an increase in 42% accuracy.•Managed five events/catering of the servers each month.