Austin Springer Email & Phone Number

Acting as a IT Specialist with a focus on building our systems with Okta, I am well-versed in providing efficient and effective solutions for user onboarding and off-boarding through furthering automation. My expertise in MacOS hardware and administration, along with my experience as a help desk administrator and project lead for integration projects, makes me a valuable asset to any organization. My proficiency in user troubleshooting and IT asset management, coupled with my ability to create clear and concise documentation, makes me a great fit for any team.Skills:Specializing in Okta ImplementationsMacOS hardware and administrationProject management - Jira User onboarding and off-boardingEnd User troubleshootingIT asset managementHelp desk supportTechnical documentationGoogle Workspace (G-suite) AdminOkta Integrations and AdminZoom AdminSlack AdminNotion Workspace Owner

Orem, Utah, United States

As a results-driven professional with a background in retail operations, I am skilled in streamlining processes and increasing efficiency. My key features include:-Formulated a workflow using Catapult POS software that reduced digital ordering time by 50%, increasing productivity and reducing the number of staff required.-Trained and mentored new employees, designing effective training programs for incoming Wellness Consultants.-Acted as a go-to resource for a portion of store operations, understanding the interworking of different departments and how they can work together towards a common goal.-Motivated and counseled employees on procedures, customer service, and inventory management.-Evaluated the specific needs of each customer, adjusting the time spent accordingly to maximize productivity, resulting in a 50% reduction in time spent with each customer during busy times and the ability to serve 100% more customers.

Provo, Utah, United States

Parts Sales Manager. Managed people and parts ordering adjustments. Customer service skills increased as I learned patience, as most people who are coming in for parts are pissed that their car is broken and talking to a salesman is the last thing they want to do. Lots of helping customers in the parking lot.

American Fork, Utah, United States

Washed cars. Drove cars for initial off the truck testing. Lots of vacuuming and cleaning of customers vehicles.

Associate'S Degree, University Studies

Education record