Austin Page Email & Phone Number

Waterford Township, Mi, Us

Farmington Hills, Michigan, United States

Waterford, Michigan, United States

Pontiac, Michigan, United States

Daily responsibilities included ticket based Tier 1 and Tier 2 technical support across a variety of clients from medical, to franchise, to legal, to PoS (point of sale). Maintaining and improving customer documentation in ITBoost with company standards. Building documents for the training and improvement of customer experiences. Specialized support responsibilities included creating standardized deployment images for new client hardware using Windows Deployment Tools. Building… Show more Daily responsibilities included ticket based Tier 1 and Tier 2 technical support across a variety of clients from medical, to franchise, to legal, to PoS (point of sale). Maintaining and improving customer documentation in ITBoost with company standards. Building documents for the training and improvement of customer experiences. Specialized support responsibilities included creating standardized deployment images for new client hardware using Windows Deployment Tools. Building configuration templates for NUSO phone deployments through XML and TFTP servers. Show less

Working with internal customers to resolve basic computer issues and handling escalations to tier 1 helpdesk. Sitting with network engineers and help desk team members to learn support processes. Helping to develop customer facing documentation to assist with training. Deploying new hardware to branches.

Providing excellent customer service, assisting customers with electronics and accessories, maintaining a clean sales floor, restocking merchandise, managing inventory, promoting and upselling products, and handling cash transactions.

Associate'S Degree, Computer Systems Networking And Telecommunications

High School

Activities and Societies: Business Professionals of America and DECA.