Austin T. Keller Email & Phone Number

Bluffton, Sc, Us

Bluffton, South Carolina, United States

Oracle Consulting – OCX• Multi-affiliate project for Large US Utilities client- Delivered Nov 2021 - Feb 2022o Customer Initiative (Oracle Customer 2 Meter) Lead Global Design Business Process Discovery Created OFS Global Design Solution Developed OFS Global Design Configuration - Delivered Feb 2022 – June 2022o Operations Initiative (Maximo) Supported Affiliate Business Process Discovery Developed Affiliate OFS Configuration - Current June 2022 – Dec 2023o Customer Initiative (Oracle Customer 2 Meter) OFS Technical Team Lead • Affiliate Business Process Discovery • Created Affiliate Design Solution • Developed Affiliate OFS Configuration

Rincon, Ga

Support of the Oracle Field Service Cloud platform system recently implemented in multiple subsidiaries in the US and the Caribbean. Analyze customer needs, configures the solution, update and test the configuration during the system integration phase and provides post production support. Key responsibilities include:• Drive productivity gains through continuous improvements• Drive user adoption• Analyze field operations, processes, and tasks in order to further improve efficiencies• Define/execute strategies to increase functionality, ownership of requirements and test plans• Lead new deployments into additional subsidiaries• Provide training to new users to support introduction of new functionality and/or workflows• Provide Tier 1 technical and operational support to the business• Manage vendor relationships

OSS360 Billing System configuration and support, Server application troubleshooting and analysis, SQL server database evaluation and reporting, Skylight Primal configuration and maintenance, Doc Origin monitoring and analysis, Front End Rep issue management and research, OSS360 workflow integration with Oracle WFM and Provisioning analysis. OTRS ticketing generation and resolution, SOX compliance, Analysis and Support for client’s key projects (OTT video)

Savannah, Georgia Area

Electro-Mechanical service on automated banking systems.Territory including Brunswick, Douglas, Macon, Augusta and Savannah/Hilton Head

Hardeeville, Sc

Execute ICPI sales strategies to create new distribution channels and increase manufacturing of Lowcountry Paver products. Increasing awareness and acceptance of segmental pavement systems in the industrial, commercial, institutional and municipal (ICIM) markets is the focus of the current ICPI Strategic Plan.Increased Gross Sales in $1.5 mill+ Local territory 15% in 90 days. Increased potential customer database <400 to 1200+ in 90 days.Created NEW relationships with customers approx. 1 mill+ potential in 2012Averaged 70 to 80 Physical Calls to Potential and Current customers WeeklyDeveloped Price Point Sales Strategies for distribution sales and direct sales in North FL, Mid GA, SCDeveloped Product Spec Strategies for Design, Municipal, and Developer audiences

222 W Oglethorpe Ave Savannah Ga

Schedule Technical Group Operations and Tasks, Execute Batch Processing, Monitor Billing Operations, Investigate Network Alarms, Escalate System Operation Issues, Customer Service Support, Create Employee Schedules, Create and Test New Procedures and Process documents, Create and Task Service Requests, Perform Tape Requests and Copies, and Train New Employees.

Cut, Grind, Mount, Polish, and Evaluate metallurgic coatings, quality assurance of customer specifications, document polishing procedures, perform destructive coatings tests such as; Tension, Erosion, Micro/Macro-Hardness, Image Analysis, and Corrosion.

222 W Oglethorpe Ave Savannah Ga

Schedule Technical Group Operations and Tasks, Execute Batch Processing, Monitor Billing Operations, Investigate Network Alarms, Escalate System Operation Issues, Customer Service Support, Create Employee Schedules, Create and Test New Procedures and Process documents, Create and Task Service Requests, Perform Tape Requests and Copies, and Train New Employees.

Operational testing of Uninterruptible Power Systems 50kVA - 1MVA, testing UPS multi-module systems, testing Load Bus Synchronization, using and repairing test equipment, Creating lab test manuals, Quality Assurance of procedures

Customer Service, Coordinating crews, Scheduling Work, Creating Delivery Routes, Assessing Mileage Charges, Creating Proposals and Estimates, Generating Work Orders, Communicate with Superintendents, Filing Paperwork, Designing Office Templates, Request City Permits.

B.S. Business, Management Of Information Systems

Information Systems Security Professionals, NSTISSI-4011 *Senior Systems Managers, CNSSI-4012

As, Electronic Engineering Technologies

Activities and Societies: Phi Theta Kappa

Certificate, Communication/Navigation Systems

Top of class in Electronic Principles and Communication/Navigation Systems for KC-135 and C-130.

Education record