Michael Huber Email & Phone Number

Denver, Colorado, United States

Providing positive customer experience programs and solutions

Greater Denver Area

Strategic consulting for clients with a priority on excellent global sales, support, and collaboration initiatives.

Greater Denver Area

Engagement management and strategic consulting for clients with a priority for excellent customer experience. My background allows me to provide program insight customers benefit from my expertise in CRM systems, contact center technologies, custom development, integrations, and strategic consulting.

Greater Denver Area

Specialized Consulting and Program Management for customer software solutions

Greater Denver Area

Eventus is a premier provider of advanced, comprehensive solutions for Customer Operations Management. Our vanguard technologies, consulting and cloud operations managed services help organizations modernize and optimize their Customer Operations with the right solution that targets business outcomes and strengthens customer loyalty.

Greater Denver Area

Managed customer relationships for speech analytics contact center software vendor. Responsible for maintaining referenceable customer base along with customer satisfaction, renewals, change orders and upselling. Assisted customers achieve ROI through program management, business planning and consultation. Primary point of interface between CallMiner and.

Highlands Ranch, CO

Established and managed new processes and procedures for the creation, maintenance and support of business critical systems. Developed and implemented systems development lifecycle processes to ensure highest levels of quality and responsiveness.

Business Impact: Provided strategic vision and leadership for the development of medical practice management software while directing teams of 8 developers and business analysts to deliver homegrown software. Defined and validated application and database designs, architectures, and integrations. Established and delivered change management plan for major.

Denver & Chicago

Established cross project utilization processes to efficiently manage resources and monitor individual project performance at a major pharmaceutical company for a Siebel 7.7 CRM Life Sciences implementation. Demonstrated need for additional team members by positively demonstrating personnel allocation limits and effective distribution. Created DR (Disaster.

Denver, CO And Continental US

Business Impact: Performed pre-sales to project handoff activities at multiple Fortune 500 companies. Provided requirements gathering, Request for Proposal (RFP’s), Statement of Work (SOW’s), Engagement Contracts, Service Level Agreements (SLA’s) and Client Signoff. Created and conducted executive level demonstrations for software sales and professional.

Greater Denver Area

Maintained client relationships for multiple Siebel order management and contact center engagements with international communications companies. Delivered significant ROI for clients through teams of 20 professional consultants and 15 client employees by performing a large scale tuning assessment to reduce average call lifecycle for the contact center.

San Jose, CA & Pittsburgh, PA

Business Impact: Managed 25 person team of business analysts, system architects, developers, DBA’s and enterprise analytics specialists to develop, deliver, and support end-to-end solutions for CRM, knowledge management, collaboration, enterprise analytics, and custom integrated systems. Performed multiple RFP’s, SOW’s and contract negotiations surrounding.

United States

Business Impact: Performed complete product development lifecycle including process definition and design, requirements definition, mapping, gap analysis, test scenario definition, script development, execution, deployment, and post deployment support. Provided business process and systems analysis, requirements gathering and solution delivery while.