Autumn Lowe Email and Phone Number

• Prepare kits, verify quantities and expiration dates, label articles correctly, and apply shipping labels.• Pull and pack orders in FIFO manner, notify supervisor of missing paperwork, and maintain proper documentation.• Keep workstation supplied and orderly, follow health and safety regulations, and comply with lean standards and 5S pillars.• Communicate effectively with team members and leadership, multi-task, prioritize responsibilities, and contribute positively to the team.

• Implemented post-sales processes with B2B customers.• Facilitated sales demos and answered technical questions pre-sale.• Created internal workflow documentation and developed processes to be more effective and efficient.• Collaborated with the team on a new sales learning and development plan.

• Led post-sales implementation for B2C and B2B customers, customized workflows, and set up accounts in consultation with key stakeholders.• Wrote scripts, recorded training videos, conducted training sessions, and ensured users followed best practices to minimize time- to-value.• Managed project scope and risks, worked closely with Development, Sales, and Product teams, and assisted partners in integrating technical systems.• Developed strong client relationships, acted as a subject matter expert for Extensiv Order Manager, and represented customer needs to improve products and offerings.

• Maintained and organized Client facing software documentation• Collaborated with Product Owner and Business Analysts to design new product features• Designed and implemented a New Hire Onboarding process• Facilitated Training and Development for New Hire Onboarding and upcoming product features as the Subject Matter Expert for SkuVault

• Traveled 50-70% of the year visiting client warehouses to reevaluate processes and train on new features• Served as a Subject Matter Expert for the Product/Development teams to help plan for the product roadmap• Trained new clients on SkuVault and inventory management best practices, facilitated remote and on-site training, and led go-live sessions.• Led implementations, managed relations with stakeholders, and coordinated resources to ensure timely completion of deliverables.• Served as the main point of contact during onboarding, worked with sales to scope and qualify customer needs, and provided insights for continuous improvement.• Collaborated with Implementation, Support, and Client Success teams to build and execute onboarding initiatives.

-Process check ins/outs, adjusting/correcting guest billing, operating a telephone switchboard, cashier for the gift shop, and serving for Banquets-Liaison between Sales/Events and Front desk to ensure ease of check in for groups-Running various reports for Housekeeping, Front Desk, and Loss Prevention-Managing Credit Card Authorizations and Tax Exempt forms

-Provide excellent guest service, anticipate guests needs, and issue appropriate service recovery by partnering with peers and other lines of business leaders-Manage and update resort and dining reservations while demonstrating an extensive knowledge of the Walt Disney Resort and surrounding area-Sell and upgrade tickets, vouchers, annual passes, and ADA devices-Create and input confidential files regarding guest requests and concerns-Educate and accommodate guests on new technologies and systems implemented in the parks and resorts-Create and maintain partnerships with leaders and cast members in other departments to better assist our guests

Pop Century Resort

Summer 2011- Test TrackAugust 2011-Present - Tower of Terror, Rock 'n' Roller Coaster, Beauty and the Beast, Fantasmic, Disney Channel Rocks, Countdown to Fun Parade

Dragon Challenge

Opening team for The Paula Deen Buffet

Indiana Jones Epic Stunt Spectacular

Backlands Merchandise, Food and Wine Festival 2009