* Conduct data migrations for users from legacy Onsolve platforms to the new platform.* Utilize tools such as SFTP, VPN, REST API, and XML to provide solutions to customers and team members.* Provide training and support on DataSync software, ensuring security compliance.* Collaborate across teams to ensure a smooth transition for customers.

Increasing IT productivity by implementing a new system for work laptop deployment.Configuring and deploying machines using systems such as Azure, JAMF, and Automox.Troubleshooting hardware and software issues for internal employees of the company.

I had the privilege to intern at the Georgia General assembly as an intern in the IT department.Responsibilities included:• Provided courteous and prompt assistance, and technical guidance to the members of the Georgia General assembly.• Installing, configuring, and updating desktop/laptop software applications.• Assist in the installation and configuration of house and senate phone system

• Provided quality customer service within the stores of a fortune 500 company.• Participated in training provided by an industry leader on how to give quality customer service.• Supported fellow associates and managers by sufficiently performing daily tasks such as merchandising, taking inventory, etc.

I participated in this motorship/internship program with Lexis Nexis in collaboration with EBCS at Georgia State University. In this program I was able to gain hands on experience by formulating a project that offers a practical solution to issues faced by cybersecurity professionals. In addition, I was assigned to be mentored by a cybersecurity professional in a team environment.Lastly, I received weekly in-depth and cutting-edge training on cybersecurity fundamentals by leading industry experts and research professional