Client satisfaction has always been at the heart of what I do. Whether it’s turning a bad situation around over live support, reading scripts and reporting on the local music scene, or being a friendly face at the local coffee shop, I’ve made a living off leaving your corner of the world better than it was when I got there. Most recently, I’ve developed a deep knowledge of CRM and bookkeeping software as a support representative for a rapidly expanding delivery service. With a passion for the written and spoken word earned studying Screenwriting at Drexel University, I’ve excelled at providing friendly, efficient support via live chat and over the phone. Above all, I’ve learned that a healthy sense of humor and a little empathy go a long way.