Data Operations Associate Ii
Current- Managing data for 85,000 hotel properties across 190 countries, supporting growth of worldwide participation in 3 regions (APAC, EMEA, NA), maintaining procedures, and providing solutions for all types of data points collected by STR, including but not limited to, property-level and corporate level historical performance and occupancy on the books data, market DMO reports, among others- Identifying new automated data transfer integrations in the form of API (Application Programming Interface), FTP (File Transfer Protocol), or email submissions (TXT, CSV, XLSX/XLS, PDF files), and creating data transfer feeds for various PMS and RMS such as Opera PMS, IDeaS, Mews, Fidelio, IDS-Next, among many others- Supporting clients to maintain existing automated data submission to STR from vendors, identifying and troubleshooting queries, performing data quality control, and providing appropriate assistance where needed- Communicating with internal departments, properties, clients, and other industry professionals regarding STR reporting guidelines and policies, data deliveries, reminders, report processing, among others- Responsible for managing and maintaining report processing and delivery for occupancy on the books data insights for Industry Partners – notable achievement include having created 4 engines in KNIME Analytics Platform to automate output archiving, thus improved efficiency in the product handlingWork tools include:- BI Analytics Tool (SAP BusinessObjects), KNIME Analytics Platform, Python (Programming Language), Microsoft Office, CoStar Group systems, STR Internal SystemsNotable achievements include:- Certified in Hotel Industry Analytics (CHIA)- Quarterly STAR Reward Recipient- 3x Monthly STR Reward & Recognition winner- Recognized for work and contribution to the team and business
