Technical Lead
Current
Aug 2024 - Present
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Avi Jain Email & Phone Number
Technical Lead at AHEAD India | IT Infrastructure/Operations Management | IT Service Delivery Manager
at
AHEAD
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Lead at AHEAD India | IT Infrastructure/Operations Management | IT Service Delivery Manager
Location
Delhi, India, India
Company size
Who is Avi Jain? Overview
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Quick answer
Avi Jain is listed as Technical Lead at AHEAD India | IT Infrastructure/Operations Management | IT Service Delivery Manager at AHEAD, a company with 827 employees, based in Delhi, India, India. AeroLeads shows a matched LinkedIn profile for Avi Jain.
Avi Jain previously worked as Technical Lead at Ahead and Principal Delivery Manager at Ukg (Ultimate Kronos Group). Avi Jain holds Bachelor Of Engineering (B.E.), Computer Engineering from Apeejay College Of Engineering.
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AHEAD
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Profile bio
About Avi Jain
A seasoned professional with over 15 years of distinguished experience specializing in Service Delivery Management, with a robust background in IT infrastructure management across global markets. My track record is marked by the successful leadership of comprehensive client migrations and the adept implementation of cutting-edge solutions on both public and private cloud platforms. Ability to facilitate effective communication and build outstanding relationships is recognized across all tiers of business. Well-known for my decisive problem-solving skills and unwavering dedication to driving projects to successful completion.KEY COMPETENCIES
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Avi Jain's current company
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Ahead
5 roles
Avi Jain work experience
A career timeline built from the work history available for this profile.
Principal Delivery Manager
- Team Leadership and Development:
- Led and supervised cloud infrastructure and operations teams of 30+ members, directly overseeing 12 team members by setting SMART goals, providing continuous feedback, fostering professional development, and promoting.
- Implemented Agile methodologies such as Kanban, Standups, and White Board practices, resulting in a 15% reduction in the number of tickets and service requests by optimizing workflow and improving communication.
- Identified and re-engineered processes to streamline operations, resulting in about 20% increase in efficiency and a 15% improvement in customer satisfaction scores.Talent Acquisition and Skill Enhancement:
- Hire and develop all team members to support the business volume and ensure the team is fully versed in executing engagements in compliance with Kronos’ defined methodology.
- Increased team efficiency by 35-40% through cross-skilling and upskilling initiatives, enhancing the technical expertise of existing team members.Collaboration and Resource Management:
May 2017 - Aug 2024
Team Lead
- Technical Support Leadership:
- Spearheaded day-to-day technical support, analyzing and troubleshooting OS, network, backup, and patch-related issues in virtual (ESX, VMware vSphere) and physical servers (HP Blade servers).Service Management and.
- Enabled the service management team in Service Request Ticketing (SRT), Root Cause Analysis (RCA), and Definitive Software Library (DSR), and planning and testing DR solutions, ensuring 100% business continuity.Server.
- Executed server builds for ESX servers, virtual servers, and physical servers, demonstrating expertise in ESX, VMware vSphere, and HP Blade servers. Also completed various patching activities for Windows servers and.
- Mentored 5+ new team members through project training, contributing to their professional development and competency.
- Drive service-level agreement (SLA) improvement plans, exchange feedback, and manage escalations. Technical Projects Management:
Jan 2015 - May 2017
Associate Professional System Administrator
- Provided level 2 support for Midrange/ High-End Microsoft Windows servers (W2K3, W2K8 and W2K12), VMware vSphere 5.0, 5.1, 5.5 and Microsoft clusters
- Oversaw various patching activities of windows servers and ESX
Apr 2011 - Jan 2015
Sr. Technical Support Engineer
Convergys/Microsoft
Aug 2009 - Apr 2011
Team & coworkers
Colleagues at AHEAD
Other employees you can reach at thinkahead.com. View company contacts for 827 employees →
MM
Manikanta Maripi
Colleague at Ahead
Visakhapatnam, Andhra Pradesh, India, India
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SS
Satyam Srivastava
Colleague at Ahead
Gurgaon, Haryana, India, India
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MP
Mario Posocco
Colleague at Ahead
Scranton, Pennsylvania, United States, United States
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JS
Joemir Sepulveda
Colleague at Ahead
Lancaster, Pennsylvania, United States, United States
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EK
Erfan Khazaee
Colleague at Ahead
Germantown, Maryland, United States, United States
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MR
Mohamed Riswan
Colleague at Ahead
Chennai, Tamil Nadu, India, India
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AB
Aman Bansal
Colleague at Ahead
Gurugram, Haryana, India, India
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HH
Haley Hansen
Colleague at Ahead
Surprise, Arizona, United States, United States
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AZ
Anoniem Zussen
Colleague at Ahead
Netherlands, Netherlands
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GT
Graziela Thomazini
Colleague at Ahead
Cravinhos, São Paulo, Brazil, Brazil
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Manikanta Maripi
Colleague at Ahead
Visakhapatnam, Andhra Pradesh, India, India
View →
SS
Satyam Srivastava
Colleague at Ahead
Gurgaon, Haryana, India, India
View →
MP
Mario Posocco
Colleague at Ahead
Scranton, Pennsylvania, United States, United States
View →
JS
Joemir Sepulveda
Colleague at Ahead
Lancaster, Pennsylvania, United States, United States
View →
EK
Erfan Khazaee
Colleague at Ahead
Germantown, Maryland, United States, United States
View →
MR
Mohamed Riswan
Colleague at Ahead
Chennai, Tamil Nadu, India, India
View →
AB
Aman Bansal
Colleague at Ahead
Gurugram, Haryana, India, India
View →
HH
Haley Hansen
Colleague at Ahead
Surprise, Arizona, United States, United States
View →
AZ
Anoniem Zussen
Colleague at Ahead
Netherlands, Netherlands
View →
GT
Graziela Thomazini
Colleague at Ahead
Cravinhos, São Paulo, Brazil, Brazil
View →
3 education records
Avi Jain education
Bachelor Of Engineering (B.E.), Computer Engineering
Apeejay College Of Engineering
Master Of Business Administration (Mba), Project Management
School, Biology/Biological Sciences, General
St. Francis De Sales School
FAQ
Frequently asked questions about Avi Jain
Quick answers generated from the profile data available on this page.
What company does Avi Jain work for?
Avi Jain works for AHEAD.
What is Avi Jain's role at AHEAD?
Avi Jain is listed as Technical Lead at AHEAD India | IT Infrastructure/Operations Management | IT Service Delivery Manager at AHEAD.
Where is Avi Jain based?
Avi Jain is based in Delhi, India, India while working with AHEAD.
What companies has Avi Jain worked for?
Avi Jain has worked for Ahead, Ukg (Ultimate Kronos Group), Tata Consultancy Services, Dxc Technology (Former Csc), and Convergys/Microsoft.
Who are Avi Jain's colleagues at AHEAD?
Avi Jain's colleagues at AHEAD include Manikanta Maripi, Satyam Srivastava, Mario Posocco, Joemir Sepulveda, and Erfan Khazaee.
How can I contact Avi Jain?
You can use AeroLeads to view verified contact signals for Avi Jain at AHEAD, including work email, phone, and LinkedIn data when available.
What schools did Avi Jain attend?
Avi Jain holds Bachelor Of Engineering (B.E.), Computer Engineering from Apeejay College Of Engineering.
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