Junaid Khan Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Troubleshoot problems reported by users and analyze issues (VPN, Account locked, expire, Application etc.) Executions of change activities, client interaction, maintain SLA for the project, tasks & tickets as per client requirements. Coordinate with other tech support groups to fix infrastructure issue. Maintain essential IT operations, including operating systems, security tools, laptops, desktops, software, and hardware. Resolving multiple tickets on Service Now Tool related to anything, and after troubleshooting tickets need to be closed. Basic support related to Domain, Application, Network type of end user issues. Installation of application software, patching, upgrading and maintenance of Operating System. Installation, Configuration and Maintenance of Servers. Installation and Configuration of Application Software’s, Troubleshooting related to share folder access print server. Formatting and setup the new machine along with basic software, bit locker encryption domain join with the user’s email id against the service request and after taking feedback the tickets are to be closed. Configuration and troubleshooting of outlook like setup the user’s mails account, create archive and PST for end user backup. Configure multiple account onto the outlook. Installation and configuration of the printer through print server to the user’s devices against the request and make it secure printing. Configure proxy setting if required and server configuration in windows. Supporting to new joiners along with proper coordination until they logged in through their given user name and password.Support of VPNs like Citrix & Cisco secure. Installation, maintenance & troubleshooting of OS and Software related problem. Handling mostly P1&P2 Call related to issue as well as user. Troubleshoot and resolve LAN network related problem and Installation, configuration of Wi-Fi.

Noida, Uttar Pradesh, India

installation and configuration of an active directory domain controller.installation of application software, patching,upgrading and mantinance of software.User account administration.Installation and configuration of application software.Troubleshooting related to share folder access print Server.Formatting and set-up new machine along with basic software, bitlocker encryption domain with user's mail id against the service request and after taking feedback the tickets are to be closed.configuration and troubleshooting of outlook like setup the users mails account, create archive and pst for end user back-up.Configuration multiple account onto the outlook installation and configuration of the printer through print server to the user's devices against the service request and make it secure printing.Configure proxy settings if required and Server configuration in windows.Supporting to the new joiners along with proper coordination until they logged in through their given user name and password.Support of VPNs like Citrix & pulse secure.All kind of support at user end that could be related to anything, depends upon SLA.Installation, maintenance & troubleshooting OS and Software related problem.Handling mostly p1&p2 call related to issue as well as user.Troubleshoot and resolve LAN network related problem and installation, configuration of WiFi.Troubleshoot and configure ms outlook ms express, system diagnostic and troubleshooting.