o Handled escalated calls and helped user to resolve the problems.o Documented, analyzed and diagnosed technical problems.o On daily basis resolved tier 2 and tier 3 multi-environment/platform hardware, software, operations or network problems escalated by other staff, and worked with OCIO.o Support of Line of Business software and hardware, iStore ordering, iProcurement, install base and client support local and remote throughout major project division in Transportation and Investment Corporation.o Obtained administrative training on email marketing software SimplyCast.o Involved in a project of asset management, updating the database of workstation used by the Transportation Investment corporation employees and contractors. Successfully completed the project and maintaining the database on regular basis.o Served as a liaison between the client and the vendor in identifying needs of clients, and testing, evaluating and implementing few application software for the project teams.

- Responsible for providing Training on DSL, Cable, VoIP & IP TV Technology to all technical support engineers.- Handling QC of all Technical issue follow-up procedures.- Handling level-2 and level-3 trouble ticket related to DHCP, Routing, Provisioning, Time-Out and other TPIA related issues on timely manner.

-Analyze and provide solutions for the technical problems with VoIP, DSL & Cable internet. Follow the CMS (Configuration Management System) to implement solutions.-Minimum troubleshooting with Internet related protocols and Wi-Fi like TCP/IP, DNS, POP and SMTP, 802.11a/b/g/n, WAN, LAN and VoIP

SIP-based CDMA Media Gateway design and prototype implementation (EVRC Component) of an Advanced IP Based CDMA 2000 Communication System for coal mines (CCSCM)