Avinash M Email & Phone Number

I have discovered my passion for customer support. I love to speak, engage, help, and resolve customer concerns. It has been 6 years, covering my bases both in a complete BPO environment and startup culture.Initially, I worked for HGS technologies, as a technical support executive, troubleshooting and resolving network-related concerns.One thing that kept me engaged was the experience I could get to witness while talking to them over voice, email, or chat. It was fresh and challenging. Over 2 years I could get the exposure of handling various customer escalations and resolve their concerns effectively through a lot of learning.I believe in offering an experience to the customer that holds him/her to the product. I have been very firm on adhering the timeline and ensure the customer needs. Further, I have worked for Smarterhomes technologies, which offers metering solutions for better utilization of water. I have been offered opportunities to understand startup and business very closely. I have been awarded as " Rising star" during the annual meeting as a mark of star performer of the company. I have taken interest in providing my feedbacks to various teams for better experiences for customers.I had been working with this mentality that I am here to make someone's day better. Currently, I am looking for a new environment that offers me such challenges and learning. It should help me in exploring and developing my expertise in customer support.After all, life is an amazing teacher, opportunity becomes the first step to witness such experiences.

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  Gitam Deemed University

  B Tech