Appointed as a Senior Manager for International Transfer Agency, I am holding overall accountabilities for supervising and streamlining overall day-to-day operations through close collaboration with higher management.I am a significant value contributor for the business who brings value to my stakeholders.I am improving performance of routine activities through evaluation and best practices implementation, while maintaining compliance with set standards.I leverage cross functional knowledge and versatile record of stable growth and acceleration. I employ varied business intensification strategies viz. driving company’s model, deducing strengths of offerings, boosting P&L initiatives, and building capacity.Iachieve overall operations of a team of over 30 personnel as well as managing direct reports of 3 assistant managers.I am formulating and executing results-driven plans to ensure business continuity.DELIVERED RESULTS☛Organised training sessions for staff across the sites of Hyderabad and Poland, attaining maximum productivity benefits for the customer.☛Re-organised teams as per needs, which resulted in generating 4 FTE savings.

I led operations, teams, and processes to drive business success. I have coached staff and implemented operational procedures to optimise efficiency and productivity. Directing staff and control migration in the absence of the training implementation manager, I determined and met business needs, while maintaining compliance with set standards. With the aim of improving operational performance and productivity, I mentored team members on routine work procedures and preparation for promotional assessments.I discussed team performance and generated ideas for improvement, while conducting meetings with team members and management.DELIVERED RESULTS☛Managed the direct report of 6 assistant managers.☛Led a team of 68 personnel.☛Achieved operational excellence through quality control and process automation.☛Prepared and implemented SOP (Standard Operating Procedure).☛Assisted new hires throughout OJT (On Job Training) process. ☛Assisted teams in attaining productivity targets and career paths. ☛Established Management Information System reporting tool and reported to senior managers monthly.☛Recovered business from inefficiencies by completing business continuity plan tests.KEY PROJECTS☛Completed two yellow belt six sigma projects. ☛Concentration Risk Mitigation – Wealth Business ServicesAdditional ResponsibilityI functioned as a business continuity champion for assessing process business continuity plans and business impact analysis ratings of all the 184 queues of retail securities. Heading business continuity planning, I devised and deployed effective prevention and recovery systems to deal with potential/existing threats. I conducted several case studies, identified the reasons for operational losses and executed appropriate actions to reduce recurrence. Additionally, I performed sectionlevel browser main menu checks and submitted reports of findings to the subsite risk committee, besides organizing CISI exams for staff across wealth business services.

I managed Register Maintenance, Child Trust Fund (CTF), Premier Investment Management Services (PIMS), Cash Transfers In, and Stock Transfers In teams within the retail securities. With the purpose of achieving operational objectives on time, I evaluated staff performance and provided training for skills improvement. I arranged various activities, such as auction action, COE board, state of nations, and site-level sports activity as well as cultural celebrations while serving as an active member of heading beehive (cultural committee).DELIVERED RESULTS☛Maximised case closure percentage by 62.5%. ☛Passed all the investment administration qualification exams regarding UK Financial Regulations (FSA). ☛Migrated 10 FTE processes, including Pep/ISA settlements, OEIC postal settlements, legal powers, financial planning manager memos, electronic messaging, and PEP/ISA general enquiry.☛Appreciated for designing Stack Ranking MI for the staff members of the retail securities, 2009.☛Co-ordinated an RM skills development programme to improve staff skills.☛Introduced a fact sheet for mapping and tracking the information on the progress made by section.☛RM team member, headed the migrations to be absorbed in the existing headcount.☛Served as a technical point of referral for both the UK and India.☛Supported senior managers in creating the recurring operating plan (ROP) for retail securities.