• Demonstrated strong verbal communication skills, ensuring clear and concise explanations ofinsurance terms, policy details, and claims procedures.• Acquired comprehensive knowledge of motor insurance policies, coverage options, and claimprocesses, enabling me to provide accurate and detailed information to customers.• Successfully addressed and resolved a high volume of customer queries, concerns, and issuesrelated to motor insurance policies.• Participated in team… Show more • Demonstrated strong verbal communication skills, ensuring clear and concise explanations ofinsurance terms, policy details, and claims procedures.• Acquired comprehensive knowledge of motor insurance policies, coverage options, and claimprocesses, enabling me to provide accurate and detailed information to customers.• Successfully addressed and resolved a high volume of customer queries, concerns, and issuesrelated to motor insurance policies.• Participated in team meetings and contributed ideas for process improvements, resulting inenhanced operational efficiency.• Consistently met and exceeded key performance indicators, including call resolution times,customer satisfaction scores, and adherence to service level agreements.• Maintained accurate and up-to-date records of customer interactions, ensuring compliance with data protection and confidentiality guidelines. Show less