Aakash P. Email & Phone Number

Bolingbrook, Illinois, United States

- Drive Business Transformation Assessments (BTA), leading discovery and data gathering for comprehensive IT insights.- Collaborate in pre-sales meetings, prioritizing the showcase of Managed IT services' value, capability, and professionalism to foster client partnerships.- Facilitate end-user onboarding, explaining the Complete Care program and guiding clients on effective Service Desk interactions.- Execute client technical activities, applying expertise in core MIT networking technologies, from Windows Server to cloud services like Office 365 and Azure.- Collaborate with Service Desk and Operations teams to strategically plan and implement client management and maintenance plans, ensuring optimal network performance.

United States

- Implement custom network solutions for carrier and enterprise customers.- Develop and document processes and solutions for internal distribution and cross-team training.- Assist with the automation of network-related processes- Act as escalation contact for the Network Operations group- Assist with the Design / Engineering / Planning / Implementation & Maintenance of the Company's nationwide IP/MPLS Backbone

West Chicago, Illinois, United States

• Executed all aspects of data center operations including the repair, maintenance and operations and all mission critical equipment and systems supporting 24x7x365 operations to achieve 100% uptime.• Utilized existing system to monitor hardware and software.• Manage and assist in IT hardware installation which include setting up cabinets, racking equipment and cabling devices.

• Working in a small team on a rotational basis in a 24/7 environment.• Monitor and providing support for critical network elements such as network connectivity issues and engaging in proactive network system monitoring.• Maintained facility security – physical and IT.• Troubleshooting customer issues with equipment, provided support to clients through ticket escalating up to remote hands.

West Chicago, Illinois

* Monitor network and facility systems* Respond to client ticket requests and pass on to appropriate department personnel when needed* Monitor and triage trouble tickets entered by clients. Utilize a variety of tools during the triage process to identify issues* Provide thorough follow up via ongoing notification updates* Effectively communicate with clients and other team members* Swap out hard drives, RAM, CPU’s and various other components of servers* All other duties as assigned

Bloomingdale, Illinois

*Help customer by shopping for their merchandise ordered on the website.*Greet, help and thank the customer with a smile*Help load heavy merchandise into customer vehicle*Keep work area neat and clean

Bloomingdale, Illinois

* Ensuring that all customers receive excellent service through direct salesmanship, and prompt andcourteous service * Assisting customers with questions, needs and purchases * Cleaning shelves, counters, and tables * Greeting each customer that comes into the store in a warm manner* Identifying customer requirements * Preparing merchandise for display

Bachelor'S Degree, Network And System Administration/Administrator

Associate'S Degree, Computer/Information Technology Administration And Management