Eben Smith Email & Phone Number

Driven Associate Field Network Engineer with a passion for delivering exceptional network solutions. I excel in resolving escalations, conducting server patching, onboarding new clients, and providing accurate hardware quotes. With a solid foundation in Windows 10 and 11, Windows Server 2008-2022, and a wide range of tools including N-Able, Take Control, Azure, Meraki, Office 365, and Sentinel One, I bring expertise in optimizing network performance and ensuring robust security.Notable achievements include spearheading emergency patching on all 40 branch clients to address ESXi vulnerabilities and successfully recovering expired root passwords. Collaborating closely with team members, I efficiently coordinate issue resolution by balancing workload and resource allocation. My commitment to exceptional customer service has garnered favorable client surveys, contributing to the branch's average Net Promoter Score (NPS) of 72.Throughout my tenure, I have continuously honed my technical skills and high customer service standards, enabling me to provide comprehensive network solutions tailored to client's specific needs. With a proven track record in delivering results and a dedication to professional growth, I am poised to make a meaningful impact in the field of network engineering.

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  Associate Field Network Engineer

  Impact Networking, Llc

  Jun 2022 - Present - Hammond, Indiana, United States

  Based on the information you provided, here's a short LinkedIn job description for your role as an Associate Field Network Engineer at Impact Networking:Associate Field Network Engineer at Impact Networking | Resolving Escalations | Server Patching | Client Onboarding | Hardware QuotingResolved escalations for client issues exceeding the service desk, ensuring prompt and efficient resolution.Conducted server patching and performed monthly maintenance to optimize system performance and security.Led the onboarding process for new clients, ensuring smooth integration and seamless transition of network services.Authored assessments and provided accurate hardware quotes for clients, facilitating informed decision-making.Utilized a wide range of technologies including Windows 10 and 11, Windows Server 2008-2022, N-Able, Take Control, Azure, Meraki, Office 365, Sentinel One, ESXi, Synology, and various Line of Business applications.Spearheaded emergency patching on all 40 branch clients to address ESXi vulnerabilities, successfully recovering expired root passwords.Collaborated with team members to prioritize and allocate resources based on availability and workload, ensuring efficient issue resolution.Received favorable client surveys, contributing to an average Net Promoter Score (NPS) of 72 for the branch.Enhanced customer service skills and further developed expertise in various IT domains through ongoing professional growth.