🧭 Team Leadership- Led and developed a team of 90-110 members, enhancing skills and product knowledge through training (14 team members promoted to higher positions or as project leaders).- Set performance goals, monitored progress, and implemented improvement plans to boost team performance.- Managed recruitment and onboarding, ensuring new hires were well-integrated (+300 interviews & +10 leaders recruited from outside the company).- Conflict managementy, fostering a positive & collaborative work environment.- Created and managed schedules to ensure optimal coverage and efficiency.- Facilitated regular meetings for clear communication and alignment with store goals.📈 P&L Management- Developed and managed the store’s budget, aligning with overall financial goals (+35% TO increase & +45% profit increase)- Conducted financial forecasting to predict revenue, expenses, and profitability.- Monitored and controlled operational expenses, achieving constant cost savings.- Prepared and analyzed financial reports, identifying areas for improvement and implementing corrective actions.- Managed inventory levels to reduce costs while ensuring product availability (25% reduced inventory losses).- Conducted cost-benefit analyses for new initiatives, ensuring financial viability.- Identified and executed initiatives to optimize store layout.🥇 Customer Satisfaction- Developed and executed sales strategies, consistently exceeding sales targets.- Analyzed sales data and market trends to identify growth opportunities and adjust strategies.- Ensured optimal product presentation and merchandising.- Delivered exceptional customer service, increasing customer satisfaction and loyalty (+15% customer satisfaction increase).- Managed product assortment and a diverse product range.- Planned and executed promotional campaigns and events, boosting store traffic and sales.- Conducted market analysis to understand customer preferences and stay ahead of competitors.

For nearly six years, I was a team member of Decathlon Romania's HR department, playing an important role in developing and implementing the company's HR strategies. My primary responsibilities included:- Referent for human diagnostics, which took place in each store once a year and we evaluated the know-how and good prectices in terms of human management;- Part of the focus group responsible for developing and defining HR strategies for Decathlon Romania.- Managed and developed the learning and development platform, serving +1,000 employees.- Collaborated closely with the team to enhance the online training platform, ensuring comprehensive and effective training programs.- Contributed to and developed the recruitment and integration processes for new collaborators.- Served as a recruiter referent and trainer at the company level for three years.- Trained all colleagues with recruitment roles across the company (+20 recruitment training sessions held & +200 colleagues trained).- Continuously updated my own training on recruitment practices within Decathlon.- Identified and collaborated with external suppliers for recruitment training.

🧭 Team Leadership- Led and developed a team of 40-50 members, enhancing skills and product knowledge through training (2 team members promoted to higher positions)- Set performance goals, monitored progress, and implemented improvement plans to boost team performance.- Managed recruitment and onboarding, ensuring new hires were well-integrated and aligned with company values (5 team leaders recruited from outside the company).- Managed conflicts & fostering a positive, collaborative work environment.- Created and managed schedules to ensure optimal coverage and efficiency.- Recognized and rewarded outstanding performance to maintain high morale and motivation.📈 P&L Management- Developed and managed the store’s budget, aligning with overall financial goals (+19% TO increase vs 2018; biggest at country level)- Conducted financial forecasting to predict revenue, expenses, and profitability.- Monitored and controlled operational expenses, achieving constant cost savings.- Prepared and analyzed financial reports, identifying areas for improvement and implementing corrective actions.- Managed inventory levels to reduce costs while ensuring product availability.- Conducted cost-benefit analyses for new initiatives, ensuring financial viability.- Identified and executed initiatives to optimize store layout and product placement, enhancing profitability.🥇 Customer Satisfaction- Developed and executed sales strategies, consistently exceeding sales targets.- Analyzed sales data and market trends to identify growth opportunities and adjust strategies.- Ensured optimal product presentation and merchandising.- Delivered exceptional customer service, increasing customer satisfaction and loyalty.- Managed product assortment and a diverse product range.- Planned and executed promotional campaigns and events, boosting store traffic and sales.- Conducted market analysis to understand customer preferences and stay ahead of competitors.

🚧 Operational Responsibilities:- Overseeing inventory levels to ensure adequate stock availability.- Implementing inventory control measures to minimize stock-outs and overstock situations.- Managing the flow of products from warehouse to customers efficiently.- Collaborating with the warehouse to ensure timely delivery of goods and reduced lead times.- Ensuring smooth store operations, including opening and closing procedures.- Overseeing maintenance activities to upkeep store facilities and equipment.- Implementing operational standards and procedures to maintain consistency across store.🧭Team Leadership- Leading and motivating a diverse team of duty managers to achieve operational goals.- Identifying training needs, selecting suppliers, and planning training sessions to enhance team skills in terms of security & safety.- Identifying and managing training needs for the duty managers.- Developing duty managers' schedules to ensure adequate staffing levels.- Optimizing resource allocation to meet operational demands.- Managing resources efficiently to maximize productivity and minimize costs.🛍️🛒Commercial Responsibilities:- Collaborating with teammates, especially the duty managers' team, to ensure smooth operations and meet sales targets.- Implementing strategies to enhance the customer experience and drive sales.- Ensuring high-quality customer service standards are maintained.- Addressing customer complaints and resolving issues promptly.- Implementing customer feedback mechanisms to continuously improve service.- Managing operational budgets effectively to achieve financial targets.- Monitoring expenses and implementing cost-saving initiatives where possible.- Analyzing financial performance and providing insights for decision-making.

🧭Team Management:- Leading and supervising a team of 6 to 15 people to ensure smooth operation of the department.- Providing coaching, guidance, and support to team members to help them achieve their performance targets.- Conducting regular performance evaluations and providing feedback for continuous improvement.- Organizing training sessions to enhance team member's product knowledge.📊Sales and Revenue Generation:- Setting sales targets and objectives for the department in alignment with overall store goals.- Developing and implementing sales strategies to drive revenue growth.- Monitoring sales performance and taking proactive measures to achieve or exceed targets.- Analyzing sales data and trends to identify opportunities for improvement.🥇Customer Service:- Ensuring exceptional customer service standards are maintained within the department.- Resolving customer complaints and issues in a timely and effective manner.- Implementing customer feedback mechanisms to continuously improve department layout, products and service quality.🧮Inventory Management:- Managing inventory levels to ensure adequate stock availability while minimizing overstock situations.- Implementing inventory control measures to optimize inventory turnover and reduce costs.🛍️🛒Product Presentation and Merchandising:- Ensuring products are properly displayed and merchandised to attract customers and drive sales.- Implementing visual merchandising guidelines and standards to create an appealing shopping environment.- Collaborating with other departments such as marketing, commercial, and human resources to execute store-wide initiatives and promotions.- Participating in meetings and discussions to provide input on store operations and improvement opportunities.- Analyzing sales, customer profile and behavior in order to propose a product offer adapted to customer needs and expectations.

- Established and cultivated long-term relationships with key business accounts, particularly within the IT & C sector, through proactive prospecting and networking efforts.- Identified and addressed clients' needs, challenges, and opportunities, positioning ProgSquad as a trusted partner and consultant.-Pioneered new business opportunities by aligning ProgSquad's solutions with clients' strategic objectives and business challenges.- Developed and designed learning and development programs tailored to clients' requirements, including needs analysis, presentation development, and training delivery.- Managed and fostered relationships with client stakeholders, including general managers, project/product managers, department managers, and HR managers, ensuring alignment with project objectives.- Analyzed and prioritized client stakeholder requirements, effectively managing change requests and proposing value-added solutions.- Developed customized reports for key client stakeholders, providing insights and progress updates on implemented L&D programs.- Contributed to the implementation of complex, long-term programs focused on technical topics and specialized working environments, ensuring seamless execution and client satisfaction.- Was involved in contract negotiation efforts with clients and partners, securing favorable terms and agreements to drive business growth.- Collaborated closely with IT & C companies and subject matter experts, leveraging industry knowledge and expertise to deliver impactful solutions.

📊Market Prospecting- Efficiently targeted the IT&C market through prospecting efforts.- Identified and pursued new leads and references.- Converted potential clients and opportunities to strengthen the sales pipeline.🤝Established Long-Term Customer Relationships- Cultivated collaborative, long-term relationships with clients and potential clients within the IT&C sector.- Ensured a high level of satisfaction and loyalty among clients and potential clients.- Demonstrated understanding of clients' unique needs and challenges.- Fostered trust and facilitated repeat business and referrals.📈Contributed to Marketing Strategies- Played a key role in developing and refining strategies aimed at the IT&C market segment.- Provided valuable insights and feedback gleaned from direct customer interactions, thereby enhancing the effectiveness of our marketing initiatives. 🏆Provided Effective Feedback- Maintained open and effective communication channels with senior management and clients, delivering prompt and insightful feedback.- Contributed to the continuous improvement of our sales processes, product offerings, and overall customer satisfaction levels.

- Store Management: Led all aspects of store operations, ensuring smooth day-to-day functioning.- Team Coordination: Effectively coordinated subordinate staff, fostering a collaborative work environment.- Inventory Management: Managed inventory levels efficiently to minimize stock discrepancies.- Customer Service Oversight: Personally assisted clients (leading by example) and ensured the delivery of exceptional customer service.- Financial Management: Managed cash books, reports, and documents on a daily, weekly, and monthly basis to uphold financial integrity.- Performance Monitoring: Recorded and evaluated sales staff Key Performance Indicators (KPIs), such as item per bill and dollar per bill, to drive sales and optimize staff productivity.- Staff Motivation: Provided continuous feedback and motivation to the team to enhance performance and morale.- Senior Management Communication: Maintained regular communication with senior management to ensure alignment with company objectives.- Merchandising Excellence: Implemented visual presentation guidelines to enhance the store's aesthetic appeal and maximize sales potential.- Standards Maintenance: Ensured adherence to company standards across all aspects of store operations, including merchandise quality and service delivery.

- Store Management: Led all aspects of store operations, ensuring smooth day-to-day functioning.- Team Coordination: Effectively coordinated subordinate staff, fostering a collaborative work environment.- Inventory Management: Managed inventory levels efficiently to minimize stock discrepancies.- Customer Service Oversight: Personally assisted clients (leading by example) and ensured the delivery of exceptional customer service.- Financial Management: Managed cash books, reports, and documents on a daily, weekly, and monthly basis to uphold financial integrity.- Performance Monitoring: Recorded and evaluated sales staff Key Performance Indicators (KPIs), such as item per bill and dollar per bill, to drive sales and optimize staff productivity.- Staff Motivation: Provided continuous feedback and motivation to the team to enhance performance and morale.- Senior Management Communication: Maintained regular communication with senior management to ensure alignment with company objectives.- Merchandising Excellence: Implemented visual presentation guidelines to enhance the store's aesthetic appeal and maximize sales potential.- Standards Maintenance: Ensured adherence to company standards across all aspects of store operations, including merchandise quality and service delivery.