• Investigation of data received from external vendors for quality of scrapping and insight generation. Dialogue exchange with 3P sellers on how they can increase their catalog quality to get reach maximum potential customers.• Creating JD's and SOP to streamline the process and provide clarity to new joiners. Worked on Restricted Products project which suppress infringing listing already live on Jiomart.• Contributed to SKU mapping to improve incorrect category created.• Created Internal Wiki Pages for the JioMart Content Quality Solutions Team for the knowledge transfer of the SOPs inside the organization and smooth running of information without any interference.• Helped with planning schedules and delegating assignments to meet coverage and service demands. Supervised day-to-day operations to meet performance, quality and service expectations.• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Offered hands-on assistance to stakeholders, assessing needs, and maintaining current knowledge of consumer preferences.• Headed the Pilot Process of Creating A+ Digital Content for the JioMart Platform and conveyed bi-weekly progress report to the Stakeholder’s and successfully implemented the add-ons for the project.• Currently leading the 1P QC Team which includes SAP, Image & Content quality check for the products listed on the JioMart Platform under 1P.

•As part of New item setup team, worked as a functional expert for process. Responsible for daily work allocation and reporting metrics•Handle day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.•Perform audits and quality check on assigned tasks for work done by junior associates and report quality metrics.•Worked closely with retail stakeholders through weekly calls and mails•Handle escalations from stakeholders and perform RCA and CAPA for the team• Identify gaps and drives improvement/ optimization initiatives that work toward a metric improvement within processes/functions at site level• Develop processes or tool components with documented SOPs for new processes or activities undertaken by the function• Mentor/coach associates and contribute to their growth, provide KT to peers and leadership.• Own the process and execute tasks/activities independently and act as an IC• Identify day-to-day operational gaps and suggest tactical solutions and improvements• Analyze data and responsible for highlighting gaps, recommending solutions, driving/influencing inter-functional decisions• Establish key reporting for functional area and report to senior leadership & stakeholders