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Strategic leadership, transition management and operations professional with experience in efficiently devising & validating operational strategies ensuring optimum client satisfaction and business growth in line with corporate goals. Offering 10 years of experience in operations, program management, process re-engineering, operational consulting and team management. I am an expert in program coordination which is coupled with the ability and skill in providing value in end-to- end delivery of business strategy and organizational transformation. I am well experienced in utilizing best practices to carry out business process analysis, process measurements and change management activities. My experience in conducting customer requirement assessments, strategic planning, conducting competitor analysis and devising effective plans has helped me in achieving set business objectives. I bring along proficiency in establishing growth strategy, setting priorities and making schedule adjustments to meet timely delivery of goals. I am deft at establishing budgets in tune with corporate strategies for achieving business targets. I have acquired expertise in taking the lead in resolving critical problem areas and delivering on organization/customer commitments. I have worked with teams/ colleagues of varied backgrounds. I believe in innovation and have successfully applied that to the business models to deliver optimum outcomes. Relationship building is the key and I believe this has helped me identify opportunities, develop focus and provide customized solutions seamlessly
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Senior Operations ManagerTdcx Sep 2024 - PresentHyderabad, Telangana, India -
Operations ManagerTdcx Jan 2022 - Aug 2024Hyderabad, Telangana, India -
Assistant ManagerResource Pro Feb 2018 - Dec 2021Bengaluru, Karnataka, India -
ManagerAxa Jul 2016 - Aug 2017Noida Area, IndiaAs Operations Manager I am resourcefully supervising entire gamut of operations and devising strategies facilitating smooth execution of activities in alignment with specifications and quality requirements. Some of the key deliverables here are my involvement in devising plans ensuring improvement in operational systems, processes and introducing best practices that guarantee organizational well-being. As well as contributing towards the achievement of company’s strategic and operational objectives. I have been entrusted with the accountability of successfully transitioning of the entire operations team from Bangalore to Noida and also driving effective plans ensuring enhanced the operational efficiency. I have been well-appreciated for competently rolling-out robust strategies entailing Alarm Center Roster Management, Load Shifts further optimizing the operations -
Assistant ManagerAxa Jun 2013 - Jul 2016Bengaluru Area, IndiaAs Assistant Manager, AXA Equitable, (US) & India Operations, I was accountable for the growth and success of the team through effective coordination of activities that effect operational decisions and business requirements. I also delivered excellence in planning, scheduling, and reviewing workload and manpower further resulting in optimum accomplishment of the targets. I shouldered the accountability of interfacing with various departments within AXA BS for resolution of operational issues and also served as a key driver to all AXA BS initiatives. I was recognised for effectively implementing rewards & recognition and incentive program as well as implementing training modules further enhancing the operating knowledge and soft skills. Participated in numerous projects such as improving Gender Ratio, driving CSR activities like Improvement of Employee health. Essayed a stellar role in overseeing multiple process transitions onsite and offsite. Some of the key awards bagged by me during this period were Best Assistant Manager for 2015 - Quarter 3 as well as Best Team Award for 2015 – Annual Town Hall. -
Process LeaderAxa Business Services Pvt. Ltd Feb 2010 - May 2013Bengaluru Area, IndiaDuring this tenure I was entrusted with the overall accountability of leading the team and conducting process training of new recruits. My participation in efficiently managing the daily workflow process and conducting quality audit for the team members along with the responsibility of competently handling process related queries as well as preparing Lean and driving initiatives towards maximum compliance to ISO 9001 is what I enjoyed the most.Some of the key milestones of this period were my contribution in competently managing multiple processes within Non Financials and Financials and participating in transition of new processes. I also bagged the Best Process Leader Award. Another feather in my hat was my role in leading a 6 member team to US for onsite migration. -
Team Member - Associate/Analyst/SpecialistAxa Business Services Pvt. Ltd Jul 2007 - Jan 2010Bengaluru Area, IndiaI served as a core member of the pilot team working on Syracuse Operations at AXA BS, I was also entrusted with the additional responsibility of managing processes for North Carolina Operations at AXA BS with the accountability of updating training manuals. I bagged Best Team Member award – Town Hall and R & Rs as well as Award for Best Process Improvement Idea – Town Hall. My efforts in establishing entire ISO documentation for Syracuse Operations were well-appreciated
Ayan De Skills
Ayan De Education Details
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Data Processing -
Jss College Of PhysiotherapyPhysiotherapy -
Guru Teg Bahadur Public School, DurgapurIntermediate
Frequently Asked Questions about Ayan De
What company does Ayan De work for?
Ayan De works for Tdcx
What is Ayan De's role at the current company?
Ayan De's current role is Senior Operations Manager at TDCX.
What is Ayan De's email address?
Ayan De's email address is ia****@****ail.com
What is Ayan De's direct phone number?
Ayan De's direct phone number is +9199452*****
What schools did Ayan De attend?
Ayan De attended Indian Institute Of Management, Calcutta, Jss College Of Physiotherapy, Guru Teg Bahadur Public School, Durgapur, St. Xavier's School Durgapur.
What skills is Ayan De known for?
Ayan De has skills like Bpo, Transition Management, Team Management, Service Delivery, Management, Vendor Management, Offshoring, Business Process Improvement, Process Improvement, Operations Management, Outsourcing, Six Sigma.
Who are Ayan De's colleagues?
Ayan De's colleagues are Clara Chan, Kharisma H. P., Stephanie Salim, Aihce Baldoza, Khye Wei Khoo, Suhailah Mohd Raffae, Noreen Mariae Austria.
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