Daniel Leonard Email & Phone Number

Bangkok, Th

Bangkok, Th

Thailand

Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.Assist our community and help resolve inquiries emphatically, accurately and on time.Investigate and resolve issues that are reported such as requests for account support and report of potentially abusive content.Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on site.Recognize trends and patterns, escalating any issues outside company policy to the global team.Ensure confidentiality, security, integrity and privacy of data as top priority.

Bangkok City, Thailand

Provide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.Build sustainable relationships and engage customers by taking the extra mile.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Utilize "P.A.I.R" concept: Probe, Analyze, Isolate, and Resolve, as a roadmap for troubleshooting the problem, driving the call to resolution.Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate Program. This includes hardware, software, networking, and interactions with the host computer OS and application. Responsible for handling technical-support and support related questions for Client customers and partners. Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer. Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction. Accurately logging all interactions via Client’s Contact Management System. Achieve call center metrics as defined by the Supplier. Recognize and adjust support approach to accommodate all levels of customer’s experience. Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs. Communicate positively with team members, customers, and other partners. Escalate issues to the appropriate department according to Client’s Procedures.

Jakarta, Indonesia

Responsible to check Garuda Indonesia Airline (GA) passenger flight reservation status up to 1 day before departure.Inform any schedule changes to GA passengers by phone, email or text messages on anyreschedule flight or not operating flight.Negotiate and provide solution to the passengers on issues casued by flight rescheduleand coordinate with related parties if necessary.Monitor passengers list prior to boarding process in order to optimize ticket sales. Monitor every incoming telex and email basket from airport and GA branch offices.Input Excel daily work data per day.

Jakarta

Receive call and email from GA branch offices on any inquiries (questions, complaints, informations, etc.) and provide solutions regarding Altea Amadeus Airline Reservation system.

Jakarta

Receive calls from GA passengers and travel agents regarding flight reservation, flightreschedule, and act as the information center for GA.

Jakarta

Jakarta

Jakarta

Jakarta

Greater Jakarta Area, Indonesia