Wendy Ayers Email & Phone Number

Fort Smith, Arkansas, United States

• Oversaw the implementation of utility Energy Efficiency offerings for the OG&E Residential and Commercial customer base.• Developed and managed program plans, implementation, budgets, and performance metrics to execute client contracts within their Arkansas territory.• Created and maintained project documentation to ensure consistency of processes across the organization.• Delegated work to staff, setting priorities and goals.• Led teams to achieve operations standards and meet safety, quality, and delivery metrics.• Facilitated communications between cross-functional teams to ensure successful delivery of projects.• Provided guidance to team members on project tasks and timelines.• Reviewed project progress reports, identified areas of improvement, and provided feedback as needed.• Functioned as the primary customer contact for program, leading program review sessions with client to discuss cost, schedule, and performance.• Conducted regular meetings with stakeholders to discuss project updates and provide status reports.• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various programs.• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.• Planned and led team meetings to review business results and communicate new and ongoing priorities.

Las Vegas, Nevada

• Cultivated relationships with key partners in the community to promote collaboration opportunities.• Developed and implemented successful outreach strategies to increase awareness of the organization's mission.• Supervised a team of Outreach Account Managers, providing guidance and feedback as needed.• Assisted with developing marketing materials such as brochures, flyers, and collateral.• Attended conferences related to Energy Efficiency to network with peers.• Managed budgets allocated towards promotional materials used in outreach campaigns.• Implemented community outreach and engagement plans to reach vulnerable communities.• Trained members to develop skills, analysis, and commitment towards achieving program goals.• Informed and educated commercial electric customers on incentives offered the utility for energy efficient upgrades/retrofits for their facilities, lighting, HVAC, motors, controls, new construction, etc.• Provided outreach and lead development through interaction with over 100 Trade Allies.• Assured completion of over 3,350 projects resulting in 583 million kilowatt hours in energy savings and $26 million in incentive dollars for the utility’s customers.

Lake Mary, Florida, United States

• Lead generation tracking; evaluated marketing campaign efficiencies.• Facilitated collateral management and online ordering system reducing delivery time by 75%.• Decreased collateral and material storage by 54% resulting in 50% cost savings.• Managed $8 million budget while ensuring departmental compliance with Florida Electric Utility regulatory guidelines.• Collaborated with supply chain to assure best prices and regulatory compliance.• Supported Progress Energy’s Residential and Commercial Program Managers.• Assisted in development and launch of SunSense solar program; developed process flows and checklists.• Coordinated Directors calendars, arranged all weekly project team meetings, and developed meeting agendas to increase meeting productivity.• Oversaw document managements, collateral preparation, data entry, research and development.• Identified and resolved customer related issues.

Bachelors, Business Supervision And Management

Daytona State College, Daytona Beach, FL; BS Supervision & Management, Cum Laude

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General, Cum Laude