Ayman Seif Email & Phone Number

Egypt

Cairo, Egypt

Cairo, Egypt

• Lead cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.• Develop, Implement and Maintain credit scoring Model• Implement ECL Model according to IFRS 9• Oversee the design and delivery of dashboards, reports and insights that analyze business functions and key operations and performance metrics.• Build, develop and maintain data solutions, models, dashboards and performance metrics that support key business decisions.• Ensure accuracy of data and deliverables of reporting employees.• Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.• Examine, interpret and report analytical and insights results to Top-level management for data driven decisions.

Cairo Governorate, Egypt

- Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.- Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions using SQL and PowerBI- Design and build technical processes to address business issues.- Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.- Recruit, train, develop and supervise analyst-level employees.- Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.- Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.- Anticipate future demands of initiatives related to people, technology, budget and business within business departments and design/implement solutions to meet these needs.- Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.- Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.

Egypt

• Supervise the implementation of the IT strategic research and data management strategy and plans as befitting the business line needs and objectives.• Conduct research and development for the continuous identification of new methods for data collection and analysis.• Apply the mathematical and statistical methods to the big data using the high performance computing tools and techniques for the achievement of analytical reports supporting decision-making.• Harvest the ideas and expertise of the domain experts and strategists to tailor specific models and algorithms to solve the problem at hand.• Manipulate the data using different data analysis techniques to have it as an input for applied algorithms and tools.• Develop reporting templates for standardized and efficient data collection and analysis.• Review and ensure the accuracy of data collected for the reliability of the results submitted.• Act as a guide and consultant offering relevant department’s further data analysis information as needed.• Review the corrective action needs with relevant departments based on strategies and priorities.• Communicate with IT department for the provisioning of required data and information according to time bounds.• Ensure the implementation of IT strategic research and data management policies and procedures in order to ensure all relevant requirements are fulfilled whilst delivering high-quality services.

• Review and negotiate contract terms and pricing.• Obtain proper approvals and signatures on all contracts.• Maintain and update as needed company standard blanket contracts.• Manage selecting vendors.• Assist with administering vendor action plans as needed.• Conduct vendor performance reviews.• Conduct due diligence reviews during the vendor on-board process.• Conduct vendor risk reviews as directed by company guidelines.• Perform vendor on-site reviews as directed by the section head.• Approve risk register to ensure effective risk identification and risk mitigation plans.• Measure projects / program KPI’s on a regular basis to ensure abidance by milestones and requirements.• To be responsible for the managing contact center outsourcing projects.

• Managing a technical quality team for the below responsibilities:• Inquiries• HR requests• Audit• Calibrations• Escalation• Scheduling• Team building• Delegations• Performance management• Managing all transactions with Call center for the below responsibilities:• Monitoring schedule• Audit Team leaders calls• Calibrations• Training sessions• Monthly/Weekly reporting• Attend Focus meetings to manage conflicts with all departments• Provides feedback to call center team leaders and supervisors.• Deliver the agreed Sample Size.• Implementing all COPC standards with the available customization.• Quality Unit responsibilities:• Own projects to defines, develops and implements quality assurance practices and procedures• Handle complaint investigations with detailed recommendations for customer problem.• Participates in design of call monitoring forms and call scenarios.• Attend all QA Heads meetings to set the unit processes.• Responsible to design the internal QA Magazine with the below specs:• Design on Photoshop.• Implement the design to be accessible as website.• Deliver the magazine on monthly basis without affecting the above work responsibilities.• Commit the agreed due dates in publishing the magazine.

•Revises existing designs of call monitoring forms and call scenarios and comes up with new ones when necessary•Performs call monitoring and provides trend data to QA heads•Prepares and gives recommendations about data being analyzed•Make recommendations on improvements to be made or how to enhance CC performance•Defines, develops and implements quality assurance practices and procedures•Measuring the response time of other parties involved in the support cycle•Responsible to answer QA juniors inquiries•Responsible to handle complaint investigations•Communicates and gives progress reports to management concerning voice transaction’s quality•Committed to all other required tasks

Monitoring the call center agents' performance over the phone according to the monthly statistical sample size.Monitoring different types of TE Data Transactions; Voice & non voice transactions. Tracking errors & reporting the most common problems in order to take corrective actionsMeasuring Rate of customer satisfaction. Measuring the response time of other parties involved in the support cycle. Defines, develops and implements quality assurance practices and procedures.Ensures that all CSRs follow the business/calls, processes/scenarios.Participates in design of call monitoring forms and call scenarios.Performs call monitoring and provides trend data to site management team.Provides feedback to call center team leaders and supervisors. Measuring the response time of other parties involved in the support cycleHolding Quality Awareness presentations for TE Data Staff.Committed to all other job requirements.

Provide technical - customer service to customers over the phone, or emails.Have an in-depth understanding in order to analyze and carry out 1st & 2nd level troubleshooting on Data Services or Network cases.Troubleshooting on technical related issues escalates the issues to appropriate channels should situation persist (hardware/software/network).Resolve technical related issues. I.e. device/laptop/Data Modem configuration settings.Remain up-to-date with the latest information that impacts the delivery of service to the customers.Demonstrate superior Customer Service techniques that meet the Quality Assurance standards.Log and escalate any technical issues arise on a daily basis and update relevant departments on the progress.Handling and taking various assignments or projects given to me.Initiate new processes or process improvement efforts with the objective of providing better services to our customers and reducing operating costs or work hour costs for the company.Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.

Responsible for answering customer's inquiries.Keep up to date with the products and services offering.Provide an appropriate respect and understand the tools and the utilized within other departments.Fully understand both individual & company objectives to achieve them effectively and efficiently.Positively contribute in up selling of products & Value Added Services to maximize company revenue.Accurately record all details of customer inquiry for statistical and analytical purposes.

Co-ordination of weekly cost/variance analysis and preparation of the Weekly Factory performance Report to support management decision making.Preparation of the Monthly Factory production cost schedule.Preparation of the monthly detailed analysis of actual Factory Fixed and Supply Chain expenses for Foods factory with commentaries.Checking and coordinating the preparation of monthly Technical manufacturing Booklet.Key AccountabilitiesDelivery of the weekly, monthly & quarterly Factory Performance reports.Providing analytical support to The Factory Accountant to explain trends of factory performance.Ensure conclusion and payment of factory payroll on stipulated due dates.

Responsible for answering customer's inquiries.Positively contribute in up selling of products & Value Added Services to maximize company revenue.Accurately record all details of customer inquiry for statistical and analytical purposes.

Training.Worked also as a coordinator to coordinate transactions with the government.

Ba, Accounting

Graduated from Faculty of Commerce, Accounting Dep.

Secondary School Certificate, Mathematics