Ayrton Dank Email & Phone Number

United Kingdom

London, England, United Kingdom

Abbotsford, Victoria, Australia

- Worked on some of Australia's most well-known cultural festivals such as RISING Festival (Melbourne Festival), Sydney Festival, Formula One, Always Live, Mould Cheese and Wine Festival, Patron Tequila and Picolo.- Managed accreditation and VIP ticketing for events and collaborated with stakeholders to ensure the process ran efficiently and effectively.- Creating and maintaining coverage logs including TV, print, online and blog publications. - Create clippings and update clients on a daily, weekly, fortnightly or monthly schedule.- Maintain daily contact with key press figures and ensure the relationship remains positive.- Generate media lists for clients when operating events and ensure that are they are relevant and appropriate.- Writing press releases and media alerts in a timely fashion.- Aided in organising and management of on-site events such as media calls, press events, photography shoots and interviews. - Assisted with wrap-up report after event to send to the client which included KPI's, coverage breakdown and key findings.

Melbourne, Victoria, Australia

- Responsible for looking after DECIEM’s overarching influencer + media database, consistently vetting new contacts + fostering key relationships with influencers across business, fashion, beauty, wellness, tech + lifestyle- Work closely with the market team to support the local strategy + timelines surrounding new product developments + campaigns.- Actively seek out press + influencer contacts to build + maintain a relationship with, adding to the existing database, keeping it up to date + relevant for various communications opportunities.- Create brand cohesive dialogue for press + influencers, building a repertoire with relevant brandbuilders, educators, customers + press to elevate the brand on DECIEM’s behalf. - Ensure press + influencers are always updated with new product launches + brand campaigns taking into account DECIEM’s sustainability processes + language.

Melbourne, Australia

- Support the Social Media Manager and the Social Media Associate Manager in content creation and development alongside Creative team.- Assist managing community management accounts within (but not limited to) Instagram and Facebook.- Stay up to date with DECIEM’s product knowledge, company information, launches and campaigns.- Engage, maintain and develop professional relations with customers.- Maintain and administrate the brand voice throughout all communications.- Assist with customer queries across all platforms, may include Zendesk if needed.- Coordinate Social Media Campaigns as required.

Melbourne, Australia

- Handle all inbound customer inquiries and provide tailored solutions via phone, email and live chat with the highest degree of courtesy and professionalism- Maintain up-to-date contact records with all relevant data and details including customer, contact reason, product details and resolution- Accurately categorize and disposition customer feedback to ensure data integrity is maintained- Fulfill customer expectations in a manner that complies with DECIEM policies, practices, and procedures

Melbourne, Australia

- Determine the customer’s needs and suggest relevant products by listening to the customer, and sharing the product knowledge acquired during brand training.- Helping customers by personalising their skincare regime.- Manage customer feedback and queries.- Communicate inventory issues/concerns to Store Directors.- Ensure compliance with store policies and procedures (eg. loss prevention, safety standards, returns)- Participate in inventory control.

Melbourne, Australia

- Collecting data on consumers, competitors, and the market place and consolidating information into readable and easily understandable reports for clients.- Understanding objectives and the layouts of questionnaires and surveys and designing them to suit client needs. - Being able to understand data trends and interpret the analytics.- Working in a team environment and collectively working towards a goal.- Excellent knowledge of statistical packages (SPSS, InsightOut, ANOVA, Excel, Microsoft Office).- Mining, collection, and interpretation of data.

- Providing leadership, motivation, and direction to the social team of MMSS.- Brainstorming and creating new ideas to engage university students with MMSS by adding value to their student lives on and off campus such as parties, activities, and hosting the MMSS annual ball with 500+ attendees.- Creating, communicating, and maintaining marketing timelines for the events.- Being responsible for all project budgets from start to finish.- Managing relationships with clients such as venues, outsourced products, and companies to ensure both parties are satisfied with results.

- Responsible for the coordination of all output for MMSS on social media platforms (i.e Facebook, Instagram, Twitter, LinkedIn)- Replying to any queries that are asked on the social media platforms - Brainstorming ideas and implementing new social media strategies to boost presence- Creating event write ups for MMSS both professional and social events

Melbourne, Australia

Monash Marketing Student Society (MMSS) is one of the strongest presences on the Monash campus of Caulfield and Clayton and gives access for regular students to masterclasses, social and corporate events. Being a social coordinator entails the duties of brainstorming new ideas for events, advertisement for current events and collaborating with fellow coordinators and directors on what the next big idea is.

- Ensuring that customer needs are attended to by all staff members in the store.- Customer service training for all new employees.- Assessing monthly sales reports and highlighting strengths and focusing on areas of improvement.- Communicating with other CSA’s and area management team around Australia quarterly and brainstorming new goals and innovative ways to connect customer service with sales.- Brainstorming and implementing new activities for employees to encourage and aid in connecting with the customer.

- Always up to date with current fashion trends and always presenting work uniform towards one of the four styles at COS (Timeless, Modernist, Inventive, Eclectic).- Meeting customers’ expectations by offering advice on fit, materials, garment care, and styling options.- Initiating conversations with customers in all areas of the store including the fitting rooms, cash desk and on the shop floor.- Receiving deliveries and presenting stock according to COS display guidelines.- Providing constructive feedback to colleagues and being open minded to different ways of working.- Offering assistance to colleagues to help achieve store goals.- Contributing towards a positive work environment

Melbourne, Australia

- Providing constant customer service.- Processing sales on the point of sales program.- Visual Merchandising.- Dealing with end of day banking and paperwork- Team management skills.- Roster creation.- Setting monthly department budgets.

- Introduction and aid of creation of global training program.- Creating marketing programs for the online content for Cotton On.- Creation of a ‘look book’ for the Active Range (COAR).- Utilising programs such as Illustrator and Photoshop to create content.- Brainstorming and prototyping new marketing ideas to the company.

Melbourne, Australia

- Understanding and working towards store objectives.- Advanced customer service skills.- Understanding the product, pricing, size and colours of all products.- Recommending the features and benefits of specific clothing items.- Cultural sensitivity and adaptability. - Constant cleanliness of shop floor.

Brisbane, Australia

- Providing constant customer service.- General cash handling.- Assisting customers with general inquiries.- Meeting set budgets created by managers.- Customer satisfaction.- Refund and exchange policies.

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: - MMSS Committee Member

Bachelor’S Degree, International Relations And Affairs

Activities and Societies: - University of Queensland Australian Football Club (UQAFC), Spanish Student Society member