Ayush Cherian Email & Phone Number

Canada

• Provide remote Tier/Level 3 support or Avaya UC clients by troubleshooting, diagnosing, and resolving incidents.(Primary Skill: Avaya Aura Communication Manager (AACM) - Priority: Business Impact).
• Work with Core communication systems and associated technologies for all versions and form factors of Avaya Aura Communication Manager (AACM), Avaya Media Gateways (G450, G650, etc.), System Manager (SMGR), Avaya Aura.
• Utilize proprietary and industry-standard tools and technologies to monitor, isolate and interpret communications-related network traffic and faults – e.g., WireShark, TraceCM, TraceSM, MST trace, System logs, etc.
• Help with Root cause analysis (RCA) for issues such as system interchange or hard down to clients.
• Update expired certificates (3rd party or self-signed), and licenses.
• Isolate issues related to the failure of telephony features such as announcements, whisper tone, ACD, etc.

• Troubleshooting and providing Tier 2 Level support for ShoreTel/Mitel clients.
• Extensive knowledge in installing, configuring, and maintaining Mitel Connect / ST 14.2 PBX, Ingate SBC, Edge-Gateway, and Advanced application integration like Call-recorder, Emergency Notification Application, and.
• Configure and troubleshoot Mitel Mobility Routers (MMR) and Clients (MMC).
• Proficient with IP Telephony protocols like SIP, H.323, MGCP, RTP, RTCP, etc.
• Resolve IP phone registration issues involving MGCP, SIP phones, Softphone, Communicator, and other SIP endpoints.
• Root cause analysis for system down, upgrade, or backup failure.

• Provide Tier 2 level technical support to the customer.
• Troubleshoot service requests related to network voice and data.
• Validate configuration of Cisco Voice gateways (2800, 2900, 3800, 3900), Edgewater-BIB.
• Troubleshooting SIP call flows (local, long distance, international calling) in IRIS and Wireshark, along with analyzing issues related to voice quality and Fax.
• Experience in installing, configuring, and maintaining network equipment, such as routers, switches, and firewalls.
• Knowledge of routing protocols, such as OSPF, BGP, and EIGRP, and experience in configuring and optimizing these protocols in a network environment.