Mohamed Arshad Email & Phone Number

Dubai, United Arab Emirates

• Providing support for End-users in-house and thorough remotely for all IT related service request and problems• Ensuring the issues are resolved within SLA time and escalating to the next level if required• Logging Tickets for End Users Service and Incident requests through Manage Engine Service Desk Tool• Supporting for User Profile Creation and dealing with Password related issues• Installation of Desktop applications includes AutoCAD, Adobe Creative Suite, and Microsoft Office• Regular Antivirus Update on all Client and Server machines• Configuration & Troubleshooting issues on IPAD’s, Tablets, Blackberry, Android, MAC & Windows devices• Creating a system image using Acronis Tool as per company standards• Maintain all IT hardware and software assets ensuring all are up to date, secure and operating effectively & Interact with the external vendor for the repairs, Licenses, etc• Installing and Configuring Local and LAN Printers• Configuring Access Cards based on Level of access for End-Users• Regular Preventive Maintenance of IT systems to ensure smooth operations

Technopark, Trivandrum, India

• Setting up new users' profiles and dealing with password issues• Group Policy Auditing in client systems• Installing, Configuring and Troubleshooting Shared LAN and Local Printers, Scanners and Projectors• Installing and configuring computer hardware, operating systems and software applications• Monitoring, Maintaining and Troubleshooting computer systems and diagnosing problems• Solving hardware or software faults and replacing parts as required• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems and to resolve issues• Providing support, including procedural documentation and relevant reports• Responding within agreed time limits to call-outs• Prioritizing and managing many open cases at one time• Rapidly establishing a good working relationship with customers and other professionals• Installation & Configuration of Internet Routers, Wireless Routers, Access Points, etc• Configuring and Troubleshooting of CISCO VOIP Phones• Configuring and Troubleshooting Microsoft Outlook, Zimbra, eM Client and Thunderbird• Configuring and Troubleshooting of Chat applications Skype, Spark, Pidgin and Trillian• Testing and evaluating new technology and supporting the roll-out of new applications• Updating Antivirus and taking proper backups• Monitoring & Troubleshooting CCTV• Monitoring ticketing system using tool Kayako• Monitoring and Troubleshooting the Organizations Inventory System using Lansweeper tool• Providing IT Remote Support to Clients using Teamviewer, Logmein, Ammyadmin• Managing SEP (Symantec End Point) in Client systems• Providing Windows Security using Bitlocker Encryption• Maintaining Company IT Asset• Maintaining IT Stock Management

Trivandrum, India

• Configuring Windows Server and Client systems• Applying OS patches and upgrades on a regular basis• Managing Windows Deployment Service, File Sharing and Share Folder Access• User Creation, Modification & Deletion• Group Policy Creation & Modification• Setting up new users' profiles and dealing with password issues• Taking proper Backups from Server• Updating Antivirus on Servers and Clients• Monitoring & Troubleshooting CCTV• Resolving Client Level issues• Ensuring and Maintaining Hardware components performance of Client and Server machines• Providing Windows Security using Bitlocker Encryption• Communicate and interact with the team members to ensure coordination and cross training

Chennai Area, India

Supporting Sr. Engineer to maintaining networksManaging Internal LAN and WAN issuesManaging Network Security and Resolving basic network problemsEvaluate and Install new Software Releases and System UpgradesInstallation and Troubleshooting of OS and Hardware related issues

Master’S Degree, Computer Science And Engineering

2 years Master of Engineering in Computer Science and Engineering, First Class with 83% of aggregate, Noorul Islam University (2011.

Bachelor’S Degree, Information Technology

4 years Bachelor of Technology in Information Technology, First Class with 72% of aggregate, VINS Christian College of Engineering, Anna.