Amanda Kurth Email & Phone Number

Georgia, United States

Helping Enterprise customer develop strategies to optimize their adoption of Zendesk to meet their business objectives, and provide the best service to their customers and internal end users.

• Presented innovations, capabilities, best practices, and personalized recommendations to 20 customers monthly to maximize value from their investment.
• Identified and minimized risk resulting in 101% NRR in a season of low growth.
• Championed a 1:many / 1:few program delivery content at scale. Our team hosted weekly customer sessions with a 45% attendance rate.
• Managed a book of 300 customers totaling $20 Million in ARR

• Established strong phone connection rate 10% over goal with retention customers within first 30 days.
• Presented innovations, capabilities, best practices, and personalized recommendations to approximately 20 customers per week to maximize value from their investment.
• Exceeded measurables with a 98.5% retention rate.
• Received positive customer service surveys with 9.6 CSAT score & 60% TNPS.

Atlanta Metropolitan Area

• Served as primary point of contact for customers, managing 3K+ planned projects per year.
• Saved stakeholders $175K by coordinating and verifying CCE asset removal.
• Drove 2.6% increase in revenue by coordinating deliveries to new activation sites.

Greater Atlanta Area

• Navigated the unique structure of 70 franchise bottlers throughout the US; identifying a single point of contact for each channel throughout 500 sales centers.
• Facilitated smooth communication pipeline as team transitioned to independent franchise bottlers avoiding a blackout period allowing NPAT to communicate 10K activities annually.

Lansing, Michigan

• Fulfilled operational, merchandising, and administrative tasks while running 2MM store.
• Lead and trained teams of 12-25 people to drive sales through exceptional customer service.
• Developed 7 team members into management roles within 2 years.
• Analyzed sales reports weekly for 20 departments, to identify under performing categories and created action plans to increase sales volume.

Lansing, Michigan

• Fulfilled operational, merchandising, and administrative tasks while running 2MM store.
• Lead and trained teams of 12-25 people to drive sales through exceptional customer service.
• Developed 7 team members into management roles within 2 years.
• Identified and implemented a process to capture 30% of otherwise lost sales during a power outage working with District, Regional and Loss Prevention managers.
• Analyzed sales reports weekly for 20 departments, to identify under-performing categories and created action plans to increase sales volume.

Charlotte, Michigan

Royal Oak, Michigan

Royal Oak, Michigan

Royal Oak