Azra Dedic Email & Phone Number

Detroit, Michigan, United States

Southfield, Michigan, United States

• Effectively communicated with client weekly to provide project updates, ongoing work statistics and feedback given from participants regarding their pension
• Developed and maintained thorough and complete knowledge of plan documents, process documentation and service level agreement deadlines resulting in contract resigning for all four client teams
• Researched new add-ins in the database to produce unique retirement kits for participants who are on disability, divorced or in multiple plans resulting in 78% less rework and 55% more time effectiveness
• Created and implemented process documentation for new client teams. Held trainings for new hires to provide direction in their daily tasks resulting in quicker turnaround times
• Reviewed 5-10 complex retirement calculations monthly such as qualified, nonqualified and QDRO’s provided by actuarial team for accuracy and compliance with plan provisions and government standards
• Prepared periodic valuations and trust reconciliations for three client teams by extracting data from eepoint and trustee database. Reviewed over 5,000 payments monthly using vlookup comparing 7 tabs to ensure there.

Ann Arbor, MI

• Conveyed interpersonal skills to customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction
• Maintained and organized store displays in order to enhance product visibility and advertise store brand to highest extent
• Analyzed performance metrics and cogitated ideas on how to improve all aspects of the metrics including credit card applications, reward card entries, sales and youth sports donations.
• Managed 12 Front End Associates, providing training to increase credit card applications, reward card applications and customer service satisfaction

• Provided mathematical knowledge to undergraduate students to aid them in meeting theirgoals for the term
• Planned lessons according to the University of Michigan Mathematics Departmentsstandards though course material designed to emphasize the core fundamental of each chapter and subject

Ann Arbor, MI

• Created strong interpersonal relationships with visitors by providing information needed for their appointments and/or documentation
• Conducted data entry using Microsoft Excel to create more efficiency in the work place

• Researched the differences in Social Security Disability insurance across nations in theEuropean Union and compared it to the United States Social Security Disability Program
• Formulated policy recommendations to cut the number of false claims made to receivebenefits from Social Security Disability such as allocating additional resources towards a more objective, test-driven, streamlined.

Bachelor Of Science - Bs, Economics

Activities and Societies: Opportunity Hub Student Advisory Team, Preparation Initiative, Summer Bridge Scholar, Central Student.

Study Abroad, Italian Studies

Activities and Societies: Relevant Course Work: Modern Italy, 1815-Present, Roots of Italian Taste -7000 Years Participated in excursions.