• Performed daily client account tasks and assists with custom reports to meet clients' needs.• Oversaw maintenance and updating of client communication logs. Responds to client phone calls within service level agreement to resolve issues.• Proposed solutions to improve system efficiencies and reduce total expenses• Assists in performing data validation and quality control checks• Used advanced Microsoft Excel to create pivot tables, used VLOOKUP, and other Excel functions

• Working with retail store managers on the administrative recruiting function for store level positions.•Giving timely and efficient response to hiring manager inquiries concerning recruiting, staffing and onboarding. •Using the Applicant Tracking System as well as other HR systems and predefined business processes to hire candidates in accordance with the company hiring practices.•Being accountable for the delivery of outstanding Customer Service through a strong commitment to customer needs with a demonstrated commitment to adhering to service levels first call resolution and overall customer satisfaction.•Consistently communicating hiring/staffing details over the phone and in writing to assist in expediting the candidate selection, interview, and onboarding process.

• Responsible for handling incoming healthcare claims ensuring a high level of customer service• Review and research assigned claims by using UHC Systems UNET & COMET• Ensure that the proper benefits are applied to each claim by using the appropriate processes • Complete all data entry required to document and communicate claim status & adhering to all reporting requirements• Learn and leverages new systems and training resources to help apply claims processes/procedures appropriately

• Conduct installation of accounts for billing set up, researching and database loading• Preparing, processing, and maintaining new group installation and renewals• Responsible for daily maintenance of client accounts as a key contact for questions• Completes and submits all necessary paperwork for client accounts and maintenance as needed• Maintains an overall awareness of functions of RynohLive software for troubleshooting• Responsible for meetings with business partners in the community to further development of the company• General knowledge of software implementation and ability to troubleshoot and correct errors

Audit Associate, Contracting & Archives Sales•Auditing files to accuracy for quality assurance to meet and exceed company standards •Assisted supervisor •Assisted with billing •Assist with faxes and emails •Data entry

•Inbound and outbound calls providing quality customer service •Mail courier •Data Entry •Assisting students with account