All Points Contracted to NASA Desktop Support Technician supporting Federal government clients in Houston TX, at the NASA JOHNSON SPACE CENTER. Responsible for desk side IT support to NASA employees and high level executives at the NASA JOHNSON SPACE CENTER. Support includes, but is not limited to, troubleshooting, installations and break/fix work on Windows computer systems as well as Operating System support and some software installation, troubleshooting and support. Working independently and following defined procedures and processes to support clients on an enterprise-wide government network Assisting staff with the installation, configuration, and ongoing usability of desktop / Laptop computers, peripheral equipment and software within established standards and guidelines.Resolve problems received from clients. Interact with numerous computer platforms in a multi-layered client server environment. Provide technical support to our field support personal providing parts and Break-Fix spares to users. Working directly with vendors on Warranty situations on issues with the users actual equipment.Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Ensures compliance with IT security, policy and standards providing end user support relative to software and hardware break/fix Performs software installations and upgrades Re-image computers as required ensuring proper data "wipes" are completed when required.Provides support for dial-up and VPN (remote computing), Conducting research on new technology as requested.Maintains records of repairs, changes and updates Meeting all expected service level agreements as required by the contracts in place.

SUMMARYAccountable for supporting and maintaining computer systems for all divisions within Orion Marine Group. General responsibilities are to maintain, analyze, troubleshoot, and repair computer hardware, software, and peripherals. Typically, the incumbent will interface with employees at every division.• Provide support to end users by answering and responding to Help Desk tickets, phone calls, and in person requests for support of the company's computer hardware, software, and peripheral systems.• Analyze, troubleshoot, and repair systems to maintain their integrity, performance, and security for the end users to perform their daily job functions efficiently.• Install and deploy computer systems, software and peripherals for new hires and annual upgrades.• Utilize and assist with the management of information technology asset management and imaging systems, to track hardware, software, and peripheral usage and compliance with applicable organization policies and procedures.• Assist as needed with any IT related projects as determined by the Information Technology Director.• Performs other related duties as may be assigned or requested by immediate supervision.REQUIREMENTS MET:Associate Degree in Computer Science, or equivalent certifications and experience in the field or in a related area, is required. Must have excellent computer skills and be knowledgeable with all Microsoft applications including Windows Desktop Operating Systems, Microsoft Office, Anti-Virus/Malware software, and Blackberry systems. Requires exceptional interpersonal skills and the ability to communicate and relate to senior-level executives, management, as well as all levels of employees.In addition:I am Capable of prioritizing and planning work activities to make effective use of time Be well organized and task oriented to provide effective support for all company employees.

Help Desk Tier II Subject Matter Expert / Trainer, specialized support to the Booz, Allen & Hamilton contract. Providing the support of level I Associates initial contact in a high paced help desk encompassing all aspects of customer and vendor support. Performance of basic to higher end tests on P.C. via remote control of units. Facilitates the complete solution of product support, upgrades, installations and service for Windows XP / 7, office 2003, 2007 & 2010. Support of Network connectivity to include drive and printer mapping, email and blackberry support.

Newpark Drilling Fluids LLC and its subsidiaries to drive the Helpdesk expansion of its operations by delivering world-class supervision, implementation, and support for its current IT infrastructure. To include creation of its Helpdesk. Directed the design and implementation of Symantec Ghosting of Desktop & Laptop systems, Assisted with Thin Client access, LAN / WAN, security appliances, and Citrix Metaframe Presentation Software connections to provide corporate network connections to remote sites across the U.S. and Canada. Key Achievements:• Spearheaded project to roll out Windows 2000 and X. P. Operating Systems to the desktop and laptop environments. Major contributor to the creation and policies of the corporate helpdesk for over 1260 users at 32 warehouses & 5 Offices in 6 different states. Assisted in the backup of server data at the corporate office using Backup Exec software, to include corporate server delivered virus protection utilizing Symantec Anti-virus.