Brandon Welch Email & Phone Number

Daytona Beach, Florida, United States

Daytona Beach, Florida, United States

Deland, Florida, United States

• Assessed security infrastructure and researched the best endpoint security solution for the environment and to implemented that solution into the production network to enforce and maintain modern security standards across the organization.• Researched, tested, and implemented an Endpoint management solution for the production environment to streamline patching and software updates to increase administrative efficiency.• Advised CTO on implementation of an AzureAD Hybrid environment in the production infrastructure.• Assisted Systems Administrators with network routing and firewall issues, reducing connectivity issues and resolving vendor connection issues to critical components. • Assisted Systems Administrators to reduce downtime of critical systems by monitoring system resources and recommending changes to prevent outages.• Surveyed networking equipment and advised the CTO on equipment upgrades that improved network service and reduced downtime. • Provided remote support to end users and resolved their issues in a timely manner, and documented all interactions. • Administrated Group Policy and Active directory through regular surveys, and updating any necessary changes. Created a Group Policy changelog to better track changes made to reduce unnecessary Group Policy Objects and clutter

Kissimmee, Florida, United States

• Employ control and authorization over the IT department while serving as the primary IT point of contact for the campus Executive Vice President.• Administer all aspects of budgeting, project management, network administration, team development, interdepartmental relations, and key decision making concerning vendors and products.• Spearhead multiple critical systems, including Active Directory, Azure AD, Cisco network devices (switches, routers, firewalls), LAN and WAN (Aruba), Microsoft 365, virtual machines (vSphere), and VoIP.• Configure, deploy, and maintain servers, desktops, and peripherals, such as cell phones, printers, tablets, and RaspberryPi (piSignage for Digital Signage).• Provide expert support for point-of-sale systems and classroom technology (audio/visual over IP devices), digital signage, and end-users.• Studied, assessed, and transformed a pen-and-paper sales system for the campus Cafeteria and Cafe into an efficient point-of-sale system, enhancing bookkeeping, decreasing wait times, and achieving PCI compliance for the university.• Ascertained and investigated poor network infrastructure across student housing buildings through the use of Wyebot and NetSpot technologies.• Budgeted, coordinated, and oversaw the complete overhaul of building network devices which resulted in higher network speeds and connectivity as well as boosted student satisfaction as paying customers.• Recruited, trained, and motivated an employee with no IT knowledge or background and was hired as Lead Helpdesk Technician at a large company.

El Paso, Texas, United States

• Demonstrated expertise in presiding over all system designs, quoting, projects, budgeting, financing, and hiring.• Engineered, installed, and monitored numerous long-draw draft systems independently as a Micromatic ADT Certified installer. • Detected and mitigated gas (CO2/Nitrogen) leaks while conducting gas system maintenance and repairs.• Engaged with local business owners for the purpose of improving visibility, ultimately increasing service calls and enabling continued company growth.

Clermont, Florida, United States

• Provided superior end-user assistance while troubleshooting desktops and peripherals, ensuring user satisfaction.• Reviewed, analyzed, and resolved Microsoft Exchange issues.• Deployed, monitored, and maintained a new Unifi mesh WiFi network.• Planned and installed cabling to school classrooms and deployed the applicable network devices.

Kissimmee, Florida, United States

• Utilized Active Directory for network administration and managed the campus wireless network.• Collaborated with the Audio Visual department in recruiting and teaching team members on the proper use of Audio Visual equipment and engineer audio.• Configured Cisco network switches for deployment across campus.

Daytona Beach, Florida Area

Internship