Brian Roberts Email & Phone Number

Austin, Texas, United States

* Overseeing SaaS lending product updates for 14 banks and lending associations, including LOS, CRM, and Underwriting features from Microsoft, Finastra, ICE Mortgage Technology, Floify, and FIS. * Establishing overall product testing strategy to create, maintain, and execute comprehensive test plans and test cases based on an analysis of requirements, user stories, use cases, and technical design specifications.* Collaborating with product and integration development teams to enhance knowledge of business systems to better contribute to the functional and regression testing suites and accompanying automation team.

Remote

* Collaborated with Product Owners to translate features into user stories and acceptance criteria, prioritize backlog, and deliver products in 2-week iterations to meet stakeholder requirements in a fast-paced environment.* Conducted black-box manual and automated QA testing in stage and production environments for web-based desktop and mobile applications, to include Regression, Acceptance, Performance, and End-to-End.* Reduced total logged defects by 35% year-over-year by closing existing bugs and identifying emerging dependencies or gaps, ensuring high-quality software throughout the SDLC.* Acted as a liaison between internal and external teams, providing expertise to the Scrum team on system defects, UAT capacity, and regulatory requirements, risk management, to ensure effective collaboration and problem resolution.* Developed over 60 technical procedure aids to coincide with monthly releases, impacting nearly 55,000 active loans and facilitating standardized processes and documentation.

* Supported the RTE (Release Train Engineer) of Bank Financial Crimes Operations as part of a year-long mentorship, facilitating daily standups and acting as an impromptu Scrum Master to ensure smooth project execution.* Achieved recognition as a top-performing Loan Officer in 2020, receiving multiple Excellence Awards and consistently closing an average of 40 loans per month.* Conducted extensive research on current real estate market trends to provide valuable insights for home buying strategies, adapt sales techniques, and leverage financial and credit data analysis for informed decision-making.* Cultivated and maintained strong relationships with over a dozen real estate agents, brokers, and builders, establishing a robust referral network to drive business growth.

San Antonio, Texas Area

* Conducted a comprehensive month-long time study of daily tasks and processes, presenting the findings to the Director of Real Estate Lending Operational Governance. Implemented efficient business solutions and practices based on the study, resulting in improved productivity and streamlined operations.* Developed customized spreadsheet formats, email templates, and training materials to optimize pipeline management. These new quality measurements and processes led to a 12% reduction in team cycle time and enhanced overall efficiency.

College Station, Texas, United States

* Created engaging and well-formatted original copy for posts and outbound communications, resulting in a 57.5% increase in accounts reached and a 540% increase in engagement on Instagram.* Collaborated with owners and investors to define branding, shape a digital content vision, and plan a website redesign, ensuring cohesive and impactful brand representation.* Owned and managed key performance indicators (KPIs) to develop a marketing strategy that drove increased merchandise sales, attracted new memberships, and established brand partnerships with local doctors, Naked Nutrition supplements, and Velaasa Shoes.* Advised on equipment and material selection, as well as a complete floor plan re-design

San Antonio, Texas Area

San Antonio, Texas Area

San Antonio

San Antonio, Texas Area