Mark Bacigalupo Email & Phone Number

Brentwood, Tennessee, United States

- Managing internal projects and teams related to Insurance Products- Gathering business requirements for project initiation- Conducting large group and small group meetings to ensure communication throughout a project- Reporting on metrics through projects to determine success during and after the completion of the project- Creating and implementing process improvements that will assist in the effectiveness and efficiency of the businessDecember 2013, promoted from Project Analyst to Project Manager

-Assure integrity of system set up between internal systems-Communicate with teams in various locations through operational projects-Coordinate client systems, internal systems and internal departments through projects that impact our banking partners-Identification and implementation of improvements that can be made to assure efficiency of internal proceduresPromoted to National Account Manager January 2006Acquired additional responsibility of Senior Analyst in April 2008

-Functioned as dedicated Customer Relations' point of contact for several partners-Collaborated with management on solutions to outstanding issues-Handled escalated issues from the call centers to Customer Relations-Responded to customer inquiries via written correspondence-Assisted in training new employees