Jim Backus work email
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Distinguished career with increasing and diverse responsibilities in the communications and operations field. Consistently delivered results that exceeded expectations in a very dynamic and competitive industry. Seasoned leader that thoroughly understands next generation technologies and their applications along with the older legacy services. Driven to find operational efficiencies and process improvements throughout a business to exceed P&L needs.Specialties:• Practical application of technologies• Project Management• Process Improvement (Six Sigma Green Belt certified)• Maximizing profits through eliminating unnecessary costs• Improving customer service through operational excellence• Vendor Management• Exceeding goals through cooperation of cross functional teams
My Turf
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RetiredMy Turf Jul 2019 - PresentAll Over
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Is Communications ManagerTrihealth Feb 2014 - Jul 2019619 Oak Street, Cincinnati, Oh 45206Responsible for data and voice communications at TriHealth's locations. TriHealth is a full service, integrated health care system with more than 140 locations throughout the Cincinnati area, including Good Sam and Bethesda North Hospitals. Work closely with end users and vendors to ensure high reliability and full use of the technology. -
Telecommunications Project LeaderTrihealth Aug 2012 - Feb 2014619 Oak Street, Cincinnati, Oh 45206Responsible for voice communications with over 18,000 wired and wireless endpoints at approximately one hundred TriHealth locations in the region including Good Samaritan and Bethesda North Hospitals.
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Managing Director Of Business Market OperationsCincinnati Bell Jan 2011 - Jul 2012Cincinnati AreaDirect responsibility for business ordering, project management, and customer care of medium to large business customers and support of the direct sales teams.• Successfully merged Indianapolis and Cincinnati operations• Decreased customer credit expense by $1.5M• Increased individual productivity by 12% -
Managing Director Of Business Customer ServiceCincinnati Bell Jan 2009 - Jan 2011Cincinnati, Ohio AreaTasked with directing disparate business groups (customer ordering & support, project management, large business repair, and wireless support) to increase overall customer service level. • Launched Strategic Customer Care Center (SCCC) to provide a higher level of repair service to CBT’s largest customers• Merged business and carrier ordering & project management functions under one group• Raised customer service levels via various training and process improvements
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Managing Director Of Business Market OperationsCincinnati Bell Jan 2005 - Dec 2009Cincinnati, Ohio AreaResponsible for all business customer operations related to ordering, project management, and day-to-day support. Worked closely with internal CBT groups and customers to eliminate or reduce barriers that kept customers from fully utilizing our services. • Launched and completed several large customer projects• Launched various Six Sigma projects to successfully improve productivity via various process improvements
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Director Of Business OperationsCincinnati Bell Jan 2000 - Dec 2004Cincinnati, Ohio AreaResponsible for all PBX ordering, project management, programming, and customer care. Lead teams to order & implement two of CBT’s largest PBX’s:• 73 location PBX project using 1st in the nation applications and highly complex networking.• 9000 station PBX (largest in CBT history) presented multiple challenges due to scope and unique customer needs.
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VariousCincinnati Bell Jan 1979 - Dec 1999Cincinnati, Ohio AreaHeld various technical (Tier 1 and Tier 2) positions along with project management roles.
Jim Backus Skills
Jim Backus Education Details
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University Of CincinnatiCorporate Education -
University Of CincinnatiManagement And Marketing
Frequently Asked Questions about Jim Backus
What company does Jim Backus work for?
Jim Backus works for My Turf
What is Jim Backus's role at the current company?
Jim Backus's current role is Retired on my own turf.
What is Jim Backus's email address?
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What is Jim Backus's direct phone number?
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What schools did Jim Backus attend?
Jim Backus attended University Of Cincinnati, University Of Cincinnati.
What are some of Jim Backus's interests?
Jim Backus has interest in Health.
What skills is Jim Backus known for?
Jim Backus has skills like Vendor Management, Cross Functional Team Leadership, Process Improvement, Six Sigma, Leadership, Managed Services, Call Center, Wireless, Telecommunications, Voip, Unified Communications, Avaya.
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