Assistant Director Of Digital Services And Change
London, Greater London, United Kingdom
* Set the vision, strategy and roadmap for major transformation programme * Recruited and built 20+ person digital team with new product, data, UX, delivery and change skillsets and introduced agile ways of working * Raised £4m+ from donors including National Lottery, Comic Relief, Nominet, Barclays and others * Developed new partnerships with agencies, consultancies and suppliers * Supported Board, committees and exec teams to monitor, guide and audit the programmeThe change I have led on includes: * Developing and launching online chat and self help app * Replacing Samaritans telephone system in 180+ UK branches * Redesigning the volunteer recruitment and training journey * Replacing the branch computers with thin clients * Creating new intranet with content overhaul * Developing new CRM for volunteer management * Launching remote working for volunteers