Bailey Ferguson Email & Phone Number

Texas, United States

Chicago, Il

Chicago, Illinois, United States

- Served as the key liaison between hotel operations and clients, ensuring seamless communication and coordination. Balanced contract execution with service excellence and profitability, driving revenue from food, beverage, room rentals, and auxiliary services like audio-visual support and storage.- Managed and coordinated meetings, conferences, exhibit shows, and special events with meticulous attention to detail, providing clear communication outlines for both clients and hotel departments.- Ensured all contracted events met or exceeded revenue targets for food and beverage, guest rooms, and meeting room rentals, while actively monitoring for potential attrition.- Optimized menu arrangements to maximize hotel revenue while delivering exceptional service to clients. Handled conference rooming lists, monitored cut-off dates, and ensured timely submission in line with sales contracts.- Prepared and distributed banquet event orders, reports, and correspondence, maintaining accurate records and managing group function room logs to optimize space usage and release unused areas.- Led internal meetings, including weekly BEO and operations sessions, to streamline event management and operational processes.

Chicago, Illinois, United States

- Coordinated and managed group events seamlessly by partnering with the Sales team, ensuring a smooth transition from the sales phase to the event's execution. Delivered exceptional customer service efficiently and effectively.- Oversaw all aspects of group event planning and coordination, collaborating with clients and in-house departments to ensure every detail was addressed from initial contact to event completion.- Worked closely with group sales managers to transition both definite and tentative group bookings smoothly, meticulously detailing and fulfilling client needs.- Managed every detail of confirmed group events, including menu planning, food and beverage upselling, issuing Banquet Event Orders, and handling guarantees and changes. Ensured the accurate distribution of group resumes, VIP information, and rooming lists. Organized block details, such as porterage, gift bag drops, and any special requirements.- Managed billing procedures and addressed all matters from the Sales Manager’s handoff of business to finalization. Ensured accuracy in the Envision EMS System for room, food, beverage, and rental forecasting, and recorded feedback to enhance future guest experiences.- Resolved billing inquiries by collaborating with accounting and reviewed billing with onsite clients daily to ensure accuracy, minimizing potential rebate issues.- Maintained strict confidentiality regarding all employer and vendor information.

Abilene, Texas, United States

- Created dynamic programs to boost both individual and group travel to Abilene. Collaborated with other Convention and Visitor Bureaus to design engaging itineraries, enhancing regional tourism opportunities. Compiled and analyzed visitor data, managed bulk mail distribution, and responded to general inquiries about Abilene.- Actively sought and serviced events such as reunions, weddings, and group tours, making Abilene a top destination for special occasions.- Provided exceptional service to Abilene visitors by working closely with all sectors of the travel industry, ensuring a high-quality experience for everyone who came to the area.- Led hospitality training sessions for local service staff to familiarize them with Abilene’s attractions and events. Updated hospitality presentations and managed the Abilene Champions program, including the online training platform, tracking participant progress, and issuing completion certificates.- Welcomed and assisted every visitor at the visitor information center, keeping all promotional materials current and ordering new items for conventions, meetings, sports events, reunions, weddings, and motorcoach groups. Built strong relationships with local vendors to enhance the visitor experience.- Developed and executed a strategic marketing plan to showcase Abilene’s attractions and events. Designed brochures, created social media graphics, and utilized photography to promote Abilene across various platforms.

- Crafted engaging social media campaigns that have garnered over 8,500 Facebook page likes. Captured striking photos with digital cameras and enhanced them using Adobe editing tools. Managed the company’s website through the Dealer.com web editor dashboard, driving traffic from 26,000 monthly visitors.- Designed eye-catching custom graphics and took charge of programming the digital billboard along Business Interstate 20, ensuring high visibility and impact.- Fostered strong relationships with local marketing vendors to secure tailored marketing materials, enhancing our promotional efforts with customized solutions.

Greater Chicago Area

- Managed logistics, itineraries, and transportation for a 12-person youth group from France visiting the Youth Leadership Program. Coordinated family assignments and lodging to ensure a smooth and memorable experience for the participating students.- Optimized monthly billing processes by reconciling over $6,000 in expense receipts with credit card statements, accurately allocating charges to appropriate programs. Enhanced the organization’s ability to track and manage program spending effectively.- Facilitated the International Visitor Leadership Program by creating short-term opportunities for international exchange students and professionals to connect with U.S. industry leaders. Actively networked with Chicago-based groups to enrich the program’s impact.- Supported Professional Fellows Program participants in securing short-term fellowships to expand their professional expertise. Assisted fellows in establishing connections with university professors specializing in entrepreneurship.- Coordinated learning opportunities for a 5-person group from Ukraine visiting through the Open World Program. Designed engaging itineraries and welcome packets, and arranged meetings with key organizations such as the U.S. EPA and U.S. HUD.- Played a key role in World Chicago’s Fall Fundraiser, driving organizational donations and overseeing silent auction activities. Contributed to maximizing fundraising revenue and supporting World Chicago’s initiatives.- Produced a weekly newsletter distributed to over 15,000 partner businesses and organizations, delivering updates and information about program initiatives and other relevant topics to the community.

Abilene, Texas Area

- Transformed the handling of Adverse Action notices by introducing standardized management strategies, enhancing efficiency and organization for finance managers. Oversaw the production of 400+ letters each month while expertly managing automotive lender financing.

Bachelor'S Degree, Political Science And Government

Bachelor'S Degree, International/Global Studies

Activities and Societies: Completed four semesters of Italian language coursework, including study abroad experience and continued studies.

Education record