Bailey Leonhirth Email & Phone Number

South Carolina, United States

Anderson, South Carolina, United States

Knoxville, Tennessee, United States

Hendersonville, Tennessee, United States

Ready to serve buyers and sellers to find their perfect home!

Atlanta, Georgia, United States

Creating meaningful experience for my Team and Guests from sun up until sun down.

Franklin, Tennessee, United States

9 Years within Hospitality.7 Years with the Walt Disney company1 Year with Marriott Resorts- Autograph collectionPresent with Hilton- Curio Collection properties

Nashville, Tennessee, United States

Nashville, Tn

-Over a skilled team of 10 in a luxury boutique 4 diamond hotel (2 Night Auditors, 1 Assistant Front Office Manager, 1 Supervisor, and Front Desk Agents)-Maintain numerous budgets and bottom lines for Labor, Rooms Revenue, Gift Shop, training, and monthly bills over three different checkbooks-Assisted in increasing trip advisor score count from rank of #18 to #15-Responsible for reviewing and replying to all Guest concerns on numerous platforms (Revinate, Guest Voice, Expedia, Booking, Travelocity, Google, Etc.)-Maintain stock by doing ordering with numerous business partners across Nashville and the CountryPrograms: MARSHA, Opera, Spendbridge, Revinate, Guestvoice, Timesaver

Winter Haven

Here to make your home buying and selling dreams come true!

Orlando, Florida Area

-Disney's Yacht, Beach Club, and Beach Club Villas-Encourage a team of 230 Cast Members over Front Desk, Concierge, and Bell Services-Formulate ideas to provide continual motivation for team: parties, tours, global recognition, prizes-Maintain company standards in conjunction with performance coaching and scheduling-Own Guest situations to bring about a positive outcome to over 1,476 rooms-Took personal responsibility for correcting Guest service concerns and follow-up to ensure Guest satisfaction-Build report with peers across numerous lines of business to create a seamless Guest experience-Monitor daily and monthly revenue reports and ensure cost controls were in line with budget of all three resorts-Restructure and improved operations support to help better distribute labor and workload of team

Orlando, Florida

Disney’s Yacht Club, Beach Club Resorts and Beach Club Villas October 2015 - PresentGuest Experience Manager Front Office Operations | Relief Duty Manager-Monitor food usage for the Club Levels to maximize budget usage; while delivering on each of the all Quality Operating Principals-Designed new training layout for Bell Services as well as new Hospitality role in resort-Focus on repairing Guest situations in the Duty capacity to ensure a safe, magical vacation-Led different tests of arrival experiences for lobby check-in-Guide team as schedule liaison to maximize staffing utilization by leveraging reports and statistics to modify workload and enhance Cast experience and budget needs-Mentor ten Assistant Front Desk Managers- Frontline Service Advisors (FSA’s) to be leaders-Encourage a team of 230 highly motivated Cast Members over Concierge, Club level, & Bell Services-Formulate ideas to provide continual motivation for team: parties, tours, global recognition, & prizes-Maintain Disney standards in conjunction with performance coaching and scheduling-Own Guest situations to bring forth positive outcomes over 1,476 Guest rooms-Build rapport with peers across numerous lines of business to create a seamless Guest experience-Engage Guest and Cast on resort Club Level on a daily basis to provide exceptional friendly service

Orlando, Florida Area

-Developed relationships to better teach, motivate, and inspire Cast to be stewards of the company brand-Led a team of 98 skilled Cast Members in maintaining safe and quality show ready areas for our Guests-Ensure Cast are properly scheduled, paid, and setup for time off-Implemented new cleaning schedules, and metro purchases for resort to raise property standards-Reviewed furniture purchases and stability of item for rooms-Held AAA four diamond standards over 904 Guest rooms, as well as public spaces-Utilized Guest feedback to generate reports about areas of improvement, and current success trends

Orlando, Florida Area

-Drove Cast to success, and held accountable within operation-Supervised Cast through challenging Guest Situations-Managed daily scheduling and staffing within Front Office operation for 30 Front Office Cast Members-Assisted with room/site assignment to meet Guest needs for Motor Coaches/RV's as well as Cabins (365 Cabins, 843 Campsites, and 3,055 Guest rooms)-Field phone calls for various departments by answering questions and providing assistance-Facilitated property Orientation-Piloted new technology for a new Guest experience.

Bachelor’S Degree, Hospitality Administration/Management, Junior

Bachelors for Hospitality and Tourism Management, as well as Event Management.

Associate'S Degree, General Studies